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TechShare Support and Development Specialist

4 weeks ago

Camden, New Jersey, United States firstPRO, Inc Full time
Job Title: TechShare Support and Development Specialist

We are seeking a highly skilled TechShare Support and Development Specialist to provide expert support for our TechShare production environment and assist in building new features and integrations aligned with our multi-year roadmap.

This is a long-term consulting opportunity with a hybrid work model that includes working onsite in Camden, NJ.

Key Responsibilities:
  • Provide expert support for the TechShare production environment, ensuring reliability and performance.
  • Assist the development team in organizing tasks, structuring sprints, and managing workflow.
  • Collaborate with design teams to create wireframes for new features and system enhancements.
  • Conduct UI/UX interviews with end users and business stakeholders to finalize requirements for new features.
  • Scope out business requirements for new features and ensure all necessary details are gathered before development.
  • Review data requirements and API documentation to confirm accuracy and relevance for TechShare features.
  • Handle incoming support requests, working with the team to prioritize and assign tickets.
  • Assist in organizing and planning development sprints and release cycles.
  • Manage the backlog of tickets, balancing priorities between bug fixes and feature development.
  • Participate in knowledge transfer sessions with team members and external vendors.
  • Attend planning, status, and retrospective meetings to ensure project alignment.
  • Create and maintain detailed documentation to support ongoing development efforts.
  • Support QA and testing phases, ensuring quality standards are met before releases.
  • Provide regular status updates and progress reports to stakeholders and management.
  • Track and report on development progress, offering estimates on the completion of current and upcoming work.
Requirements:
  • Proven experience in gathering software requirements and translating them into actionable tasks.
  • Strong ability to write clear and concise functional and technical specifications.
  • Hands-on experience with manual testing, including creating test plans and test cases.
  • Extensive experience with Agile/Scrum methodologies and sprint planning.
  • Competence in inspecting and analyzing web browser source code.
  • Excellent writing skills for technical documentation and communication with business users.
  • Ability to lead meetings, coordinate deliverables, and resolve issues effectively.
  • Experience working with databases and writing SQL queries.
  • Demonstrated ability to collaborate with customers and development teams.
  • Ability to simplify complex technical information for non-technical audiences.
  • Strong organizational, facilitation, and administrative skills.
  • Ability to analyze and solve business problems efficiently.
  • Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).
  • Extensive experience with Jira and Confluence for project management and collaboration.