Guest Services Representative

2 weeks ago


Bakersfield, California, United States Padre Hotel Full time
Job Overview

Salary: $18.00 per hour

Key Responsibilities:

As a Guest Services Representative, you will uphold the standards of The Padre Hotel, ensuring cleanliness and professionalism while enhancing the guest experience.

Essential Duties:

  • Adhere to all company policies and procedures, reporting any incidents or unsafe conditions to management.
  • Maintain a clean and professional appearance, ensuring confidentiality of sensitive information and safeguarding company assets.
  • Welcome and acknowledge guests in accordance with company standards, addressing their service needs and showing genuine appreciation.
  • Communicate effectively with guests and colleagues, utilizing clear and professional language.
  • Foster positive working relationships with team members to achieve shared objectives.
  • Meet quality assurance expectations and standards.

Job Functions:

Guest Services Representatives are responsible for welcoming guests, registering them in the hotel’s system, and assigning appropriate accommodations. Additional responsibilities include:

  • Managing reservations, verifying payments, and issuing room keys.
  • Addressing guest inquiries and concerns, ensuring prompt resolution of issues.
  • Conducting check-ins and check-outs efficiently, processing requests and modifications as needed.
  • Completing cashier and closing reports accurately.
  • Providing guests with information about hotel amenities, services, and local attractions.
  • Processing various payment types and ensuring secure transactions.
  • Assisting with wake-up call requests and other guest services.

Compensation: $18.00 per hour

Note: Due to the dynamic nature of the hospitality industry, flexibility in scheduling may be required to meet business needs.

The Padre Hotel is committed to providing equal employment opportunities to all individuals, regardless of race, color, religion, sex, national origin, age, disability, or genetics. This policy applies to all aspects of employment, including recruitment, hiring, promotion, and training.

The Padre Hotel utilizes E-Verify to confirm the eligibility of all hired applicants to work in the USA.

Our company prohibits discrimination and harassment of any kind and is dedicated to fostering an inclusive work environment.



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