Equipment Service Director

7 days ago


Westborough, Massachusetts, United States Monroe Tractor Full time

Monroe Tractor, a reputable construction equipment and agricultural equipment dealer with over 70 years of experience in the northeastern US, is seeking an exceptional leader for the Service Manager position.

Compensation Package

We offer a highly competitive salary range of $75,000 to $100,000 annually, plus a generous annual incentive bonus opportunity. Our comprehensive benefits package includes:

  • Medical, dental & vision insurance
  • 401(k) plan + match
  • Competitive paid time off policy
  • Short/long-term disability
  • Family-owned and operated environment
  • Annual performance reviews
Job Description

This key role will oversee the service operations of our Service Department, ensuring maximum efficiency, economy of operations, and profits. The ideal candidate will have a strong background in leadership, excellent communication skills, and a customer-centric approach.

Responsibilities

The successful candidate will be responsible for:

  • Demonstrating company core values in all interactions
  • Hiring, training, developing, and motivating service department staff
  • Maintaining shop equipment in proper repair and safe working condition
  • Celebrating front-line customer contact, coordinating repairs, and providing updates throughout the process
  • Finalizing customer work orders and preparing invoices
  • Managing all aspects of our service business and shop activities
  • Preparing customer quotes, closing work orders, and communicating directly with customers

Our team members are passionate about delivering exceptional customer experiences, and we expect our Service Manager to embody this commitment.



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