Customer Service Ambassador

2 weeks ago


Deer Park, Texas, United States Houston Fitness Partners Full time
{"title": "Member Services Representative", "description": "Role Summary

At Houston Fitness Partners, we're seeking a highly motivated and customer-focused individual to join our team as a Member Services Representative. As a key member of our team, you will be responsible for delivering exceptional customer service, ensuring a positive experience for our members and guests.

Key Responsibilities
  • Greet members and guests with confidence, high-energy, and professionalism.
  • Anticipate and respond to member needs, providing efficient customer service in a fast-paced retail environment.
  • Answer phones promptly and assist callers with knowledgeable and accurate information.
  • Utilize strong communication and problem-solving skills to resolve customer concerns.
  • Perform prospective member calls and tours, assessing their membership needs.
  • Execute retail transactions with accuracy and drive sales goals.
  • Regularly clean and sanitize the club and equipment.
Requirements
  • Superior customer service skills, preferably 6-12 months of face-to-face customer service experience.
  • Self-starter who takes initiative with minimal direction and supervision.
  • Punctual and dependable with a solid work ethic.
  • Basic computer proficiency and ability to manage multiple responsibilities.
Benefits
  • Medical, Dental, and Vision Insurance for Full-time staff.
  • 401(k) plan eligibility after 12 months of employment.
  • Free PF Black Card gym membership.
  • Opportunities for growth.
", "lang_code": "en-US"}

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