Customer Service Representative
3 weeks ago
The UPS Store #0346 is seeking a highly skilled Customer Service Representative to join our team. As a key member of our retail team, you will be responsible for delivering exceptional customer service to all retail customers by receiving and processing packages for courier shipment and operating various equipment and devices. You will also be expected to advise customers on our products and services, and provide solutions to their shipping needs.
Responsibilities:
- Deliver outstanding customer service to walk-in customers and telephone inquiries
- Practice good listening skills with customers, team members, and leadership
- Take ownership of customer shipping needs and offer viable solutions
- Learn all product and service offerings, alternative solutions, and industry trends
- Operate equipment, software, and devices in an expert fashion and teach others
- Maintain a clean, organized, and safe working environment
- Perform other duties as assigned
Qualifications:
- High school diploma required
- Strong computer skills, including Microsoft Office and Adobe Suites
- Outstanding phone skills
- Strong verbal and written communication skills, including spelling and math
- Prompt, reliable, and responsible
- Able to lift 40+ pounds
- Willing and able to work 15-30 hours per week for a 6-day work week
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