Front Desk/Membership Coordinator

6 days ago


Huntington Beach, California, United States StretchLab - Long Beach Marina Full time
Job Description

Front Desk / Membership Coordinator

Job Summary

StretchLab is seeking a highly motivated and sales-driven Membership Coordinator to join our team at our Surf City studio in Huntington Beach, CA. As a Membership Coordinator, you will be responsible for assisting studio leadership with new membership sales, booking introductory stretches and classes, and retaining current members.

Responsibilities

  • Assist the studio leadership team with the sales process of lead generation, follow-up, and close
  • Book and confirm prospective clients into introductory stretches or classes
  • Greet and check-in clients and prospects when they enter the studio
  • Conduct tours of the facility while establishing a relationship and targeting individual's needs and wants
  • Participate in pop-up marketing events through pre-sales and beyond, including the set-up, event, and break-down of temporary facilities
  • Manage social media accounts and send periodic email to members under the general manager's supervision
  • Maintain acceptable level of personal sales production
  • Emphasize and enforce objectives of the club as a complementary wellness provider
  • Present available services to current or prospective members
  • Book quality appointments to achieve monthly sales quota and follow-up with leads and missed intro classes
  • Participate in special events (health fairs, grand openings, marathons, and community and hospital events) to promote the studio
  • Maintain Club Ready booking software accurately in coordination with headquarters and local procedures
  • Ensure studio is clean and tidy; adhere to strict COVID-19 cleaning practices
  • Other duties as assigned

Requirements

  • Excellent sales, communication, and customer service skills required
  • Goal-oriented with an ability to achieve sales in memberships for one-on-one and group assisted stretch and retail
  • Must be able to work weekends and evenings
  • Part-time position typically between 25 and 35 hours per week, with possibility of more
  • Ability to learn and use the Club Ready software system
  • Ability to stand or sit for up to 8 hours throughout the workday
  • Must be fluent in English and have excellent communication skills via in-person, phone and email; bilingual candidates encouraged to apply
  • Must be able to work under pressure and meet tight deadlines
  • Must have proficient computer skills
  • Daily and/or occasional local travel may be required

Compensation and Perks

  • Competitive compensation based on experience
  • Free or discounted memberships
  • Commission paid on sales
  • Opportunities for growth within the studios, including additional sales and management opportunities

Job Type: Part-time; potential for full-time; hourly

Pay: Depends upon Experience, skills, and qualifications

Experience

fitness: 1 year (Preferred)

sales: 1 year (Preferred)

Work Location: Huntington Beach, CA (Surf City)



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