Front Desk Associate

1 week ago

Huntington Beach, California, United States StretchLab Full time
Job Title: Front Desk/Sales Associate

At StretchLab, we're seeking a highly motivated and sales-driven individual to join our team as a Front Desk/Sales Associate. As a key member of our studio team, you will be responsible for assisting our General Manager with new membership sales, booking introductory stretches and classes, and providing exceptional customer service to our clients.

Responsibilities:
  • Assist the General Manager with lead generation, follow-up, and close sales
  • Book and confirm prospective clients into introductory stretches or classes
  • Greet and check-in clients and prospects when they enter the studio
  • Conduct tours of the facility while establishing a relationship and targeting individual's needs and wants
  • Participate in pop-up marketing events through pre-sales and beyond, including the set-up, event, and break-down of temporary facilities
  • Manage social media accounts and send periodic emails to members under the General Manager's supervision
  • Maintain an acceptable level of personal sales production
  • Emphasize and enforce objectives of the club as a complementary wellness provider
  • Present available services to current or prospective members
  • Book quality appointments to achieve monthly sales quota and follow-up with leads and missed intro classes
  • Participate in special events (health fairs, grand openings, marathons, and community and hospital events) to promote the studio
  • Maintain Club Ready booking software accurately in coordination with headquarters and local procedures
  • Ensure the studio is clean and tidy; adhere to strict COVID-19 cleaning practices
Requirements:
  • Excellent sales, communication, and customer service skills required
  • Goal-oriented with an ability to achieve sales in memberships for one-on-one and group assisted stretch and retail
  • Must be able to work weekends and evenings
  • Part-time position typically between 25 and 35 hours per week, with possibility of more
  • Ability to learn and use the Club Ready software system
  • Ability to stand or sit for up to 8 hours throughout the workday
  • Must be fluent in English and have excellent communication skills via in-person, phone, and email; bilingual candidates encouraged to apply
  • Must be able to work under pressure and meet tight deadlines
  • Must have proficient computer skills
  • Daily and/or occasional local travel may be required
Compensation & Perks:
  • Competitive compensation based on experience
  • Free or discounted memberships
  • Commission paid on sales
  • Opportunity for bonus based on performance
  • Opportunities for growth within the studios, including additional sales and management opportunities

At StretchLab, we're committed to providing a supportive and dynamic work environment that allows our team members to grow and thrive. If you're a motivated and sales-driven individual who is passionate about fitness and wellness, we encourage you to apply for this exciting opportunity.

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