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Heavy Equipment Service Consultant

2 months ago

Roanoke, Virginia, United States Carter Machinery Company, Inc Full time

Carter Machinery Company, Inc., the authorized dealer for Caterpillar, is seeking a dedicated Heavy Equipment Service Consultant. This role is pivotal in our operations, focusing on effective communication with both internal teams and external clients to identify equipment concerns and provide timely updates on repair progress.

The responsibilities of the Heavy Equipment Service Consultant include:

  • Initiating and finalizing work orders promptly and accurately.
  • Gathering detailed information on customer inquiries and issues to ensure clarity for technicians and enhance customer satisfaction.
  • Acting as the primary contact for customers through various communication channels.
  • Estimating repair costs and providing transparent information to clients.

We are looking for candidates who possess:

  • A minimum of 2 years of experience in a service-oriented role.
  • Familiarity with heavy machinery operations is advantageous.
  • The ability to interpret safety guidelines, maintenance instructions, and procedural documents.
  • Strong written and verbal communication skills, capable of addressing groups effectively.
  • Mathematical proficiency to handle calculations related to repairs and estimates.
  • Common sense and problem-solving abilities to follow instructions in various formats.
  • Proficiency in Microsoft Office applications.
  • Exceptional customer service skills and a proactive approach to resolving issues.
  • The capability to work efficiently in a dynamic environment.
  • Flexibility to work various shifts as needed.

Physical Requirements: Candidates must be able to sit or stand for extended periods and lift items weighing up to 20 pounds.

Benefits:

  • Comprehensive health, dental, and vision insurance.
  • Generous paid time off policy.
  • 401(k) plan with competitive matching.
  • Life and disability insurance coverage.
  • Access to in-house training programs.
  • Tuition reimbursement opportunities.
  • Employee referral bonuses.
  • Discounts on various services and products.

Carter Machinery Company, Inc. is an equal opportunity employer, welcoming applications from all qualified individuals.

This position is part of a drug-free workplace.