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Client Relations Specialist
2 months ago
Position: Customer Service Professional
Supervisor: Call Center Manager
We value excellence and are looking for individuals who want to thrive in a supportive environment that fosters personal growth.
About Us
Our company continues to expand because we prioritize hiring top talent, and our clients appreciate our commitment to quality service. With a long-standing presence in the industry, we have built a reputation that reflects our dedication to our customers and our employees. Being part of our team means experiencing a culture of appreciation, continuous training, and the satisfaction of receiving positive feedback from customers. Many individuals seek employment with us but find a rewarding career filled with opportunities for advancement.
Why Choose Tony LaMartina Plumbing Company?
- Competitive compensation – $18.00 per hour
- Comprehensive Medical Insurance – 100% coverage for you and 50% for your family's health, vision, and dental premiums.
- Fully Company Funded AD&D Life Insurance
- Work-Life Balance – Enjoy 2 weeks of Paid Time Off, 5 Paid Sick Days, and 6 Paid Company Holidays. No on-call duties.
- SIMPLE IRA Retirement Plan with a 3% company match, fully vested from Day 1.
- A fun, family-oriented workplace culture
- PAID TRAINING – Opportunities in Call Center Operations, Management, Dispatch, and Leadership
Our Core Principles
- Assume goodwill, fairness, and honesty in all interactions.
- Customer First (C1)
- Foster a culture of care without enabling.
- Bring more energy than you consume.
- Communicate openly and respectfully.
- Share bad news promptly and good news frequently.
Your Key Responsibilities
Your role will focus on enhancing customer satisfaction by transforming incoming calls into scheduled service appointments.
- Master the call script to ensure professionalism and authenticity in customer interactions.
- Engage in training sessions to enhance your professional skills.
- Keep our customer database updated with accurate and complete information.
- Maintain effective communication with dispatch and your supervisor.
Qualifications and Skills
If you find this role enjoyable and challenging, you are likely a great fit. If you aspire to be part of something larger than just a job, consider this career opportunity where you will be valued by both your colleagues and customers, and where your contributions directly impact the company's success. For more information about Tony LaMartina Plumbing Company, please visit our website.
We are an Equal Opportunity Employer.
