Concierge Service Associate
1 day ago
FirstService Residential is a leading provider of property management services in the United States and Canada. Our team is dedicated to delivering exceptional service to our residents and clients. We are committed to fostering a positive and inclusive workplace culture, as recognized by our Great Place to Work certification.
Salary: The estimated salary for this role is $19-$22 per hour, commensurate with experience and qualifications. As a FirstService Residential employee, you will also receive a comprehensive benefits package, including medical, dental, vision, and 401(k) with company match.
Job Description:
As a Front Desk Associate, you will be responsible for providing excellent customer service to our residents and guests. This includes greeting and checking in/out residents, responding to emergency situations, and maintaining accurate records and logs. You will also be expected to work independently and prioritize tasks effectively, while maintaining confidentiality and upholding our organization's reputation. Additional responsibilities may include managing messages, controlling access for authorized vendors, and resolving complaints/issues.
Required Skills and Qualifications:
To succeed in this role, you must have a minimum of one year's experience in an office environment, preferably with front desk or customer service experience. You should possess excellent communication skills, both written and verbal, as well as strong abilities with computers (including Word, Outlook, and Excel). Multiple language fluency is desirable, and you must be able to understand and follow emergency response and access control procedures. You should also be able to detect auditory and/or visual emergency alarms and navigate the property/building quickly and easily as required.
Benefits:
As a FirstService Residential employee, you will enjoy a comprehensive benefits package, including medical, dental, vision, and 401(k) with company match. You will also receive paid holidays, HSA and FSA options, company-paid life insurance and Employee Assistance Plan, supplemental life, disability, accident, critical illness, hospital indemnity, identity theft, legal services, and pet insurance.
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