Director of Hotel Operations

3 days ago


San Antonio, Texas, United States Westin San Antonio North Full time

**About Us: Westin San Antonio North**

We are a luxury hotel in North San Antonio, rising 19 stories above this stunning city. Our mission is to capture the essence of Texas with impeccable service and Southern grace. Overlooking the rolling Texas Hill Country, we serve as your gateway to many exciting attractions, from the historic Alamo to SeaWorld San Antonio to the River Walk and Fiesta Texas.

We celebrate diversity and learning through our HEI Loves programs. As part of our dedication to our associates, we offer free parking, meals, and beverages, as well as travel perks through Marriott Bonvoy and HEI managed hotels. Our benefits package includes competitive wages, a robust PTO program, and much more. We also provide convenient public transportation through VIA.

**Job Summary:**

To ensure the highest standards of cleanliness and quality in our guest rooms and public spaces, we seek an experienced professional to oversee our Housekeeping Department. This individual will lead a team of room attendants, house persons, and inspectors, conducting daily and monthly meetings, inspecting staff work, and providing guidance to maintain exceptional standards.

Key Responsibilities:

  • Supervise staff to ensure efficient cleaning and maintenance of guest rooms and public areas
  • Hire, train, and evaluate staff members, addressing performance issues and recommending disciplinary actions when necessary
  • Manage payroll records, scheduling, and attendance
  • Maintain computerized records for budgeting and forecasting department expenses
  • Develop and implement quality assurance programs to improve service delivery
  • Communicate effectively with staff, management, and guests to ensure seamless operations

Requirements:

  • At least 2 years of experience in housekeeping or a related field
  • Knowledge of hotel operations, including marketing plans, security, personnel relations, budgeting, and quality assurance
  • Leadership skills to motivate and develop staff, set priorities, plan, organize, and delegate tasks
  • Strong written communication skills, concise, well-organized, complete, and clear
  • Ability to adapt communication style to suit different audiences

**Benefits Package:**

  • Competitive salary: $55,000 - $65,000 per year
  • Comprehensive medical, dental, and vision insurance
  • Generous vacation, sick leave, and holiday time off
  • 401(k) Savings Plan with matching funds
  • Discounts through our 'YouDecide' and Hotel Room Discount programs
  • Paid time off for volunteering and community service

We value U.S. military experience and invite all qualified candidates to apply. Please note that specific details and eligibility of these programs vary by location and employment status.



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