FGP Healthcare Assistant Onsite
3 weeks ago
Position Overview:
The FGP Medical Assistant plays a crucial role in supporting healthcare providers in delivering high-quality patient care. This position involves assisting physicians and Advanced Care Practitioners, as well as nursing staff, in various clinical and administrative tasks.
Key Responsibilities:
• Guide patients to examination rooms and ensure they are comfortable.
• Maintain cleanliness and organization of exam rooms.
• Accurately measure and document patient vital signs.
• Collect and process blood samples in accordance with established protocols.
• Adhere to quality standards by accurately documenting information in the Electronic Medical Record (EMR).
• Foster a positive patient experience through effective communication.
• Collaborate with healthcare providers and administrative staff to address any issues.
• Manage incoming phone calls and respond to patient inquiries.
• Follow up on prescription refill requests and assist with patient intake processes.
• Perform additional clinical and administrative duties as required.
Clinical and Administrative Duties:
• Conduct necessary patient intake procedures, including vital signs and preliminary tests.
• Ensure patient medical records are accurate and up-to-date.
• Assist in maintaining patient flow within the facility.
• Ensure compliance with infection control standards in exam and treatment areas.
• Educate patients about MyChart and coordinate translation services as needed.
• Conduct point-of-care testing, including EKGs and urinalysis, while adhering to organizational policies.
• Prepare patient encounters by reviewing relevant medical information.
• Collaborate with clinical teams to maintain safety and quality standards.
• Ensure patient confidentiality in accordance with HIPAA regulations.
• Document all patient communications and refer clinical questions to appropriate staff.
• Assist with the management of in-basket messages related to patient care.
• Support physicians during procedures and maintain supply inventories.
• Complete required training and competencies to ensure compliance with safety standards.
Patient Experience and Access:
• Uphold the values and mission of NYU Langone Health in every patient interaction.
• Ensure consistency in patient experiences by following established service principles.
• Communicate effectively with patients, providing clear information about their care.
• Collaborate with colleagues to resolve patient inquiries and enhance service delivery.
• Anticipate patient needs and participate in service recovery efforts when necessary.
• Work with various departments to promote a positive patient experience.
Qualifications:
Applicants must possess a High School Diploma or equivalent. Completion of an accredited Medical Assistant Program or current certification from a recognized institution is required. Candidates should demonstrate proficiency in English, both verbal and written, and possess strong computer skills. Experience in a collaborative healthcare environment is preferred.
Preferred Skills:
Experience in EKG, phlebotomy, and venipuncture is advantageous.
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