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Assistant Club Operations Manager

2 months ago

Rush, United States BJ's Wholesale Club Full time

About the Role

The Assistant Club Operations Manager is a key member of the BJ's Wholesale Club team, responsible for overseeing specific areas of the club, including Operations, Merchandising, Member Services, or Perishables. This role serves as a leader of the entire club, providing direction, oversight, and validation of company expectations and initiatives.

Key Responsibilities

  • Maintains an understanding of club policies and procedures across all areas of the club, providing leadership and direction to all departments within the club.
  • Collaborates with other Assistant Managers to assess Team Member performance, provide actionable feedback, and develop talent, assisting in hiring and training and administering corrective action as needed.
  • Evaluates departmental performance using company reporting programs and makes operational decisions to maximize sales, profits, and performance.
  • Responsible for the effective communication of departmental activities to club Team Members, club management, and club support teams.
  • Performs Club Self Audits and control procedures to measure compliance with club policies and procedures.
  • Ensures operational processes are consistently followed in the highly controlled areas of receiving, asset control, human resources, and cash office.
  • Continually monitors customer service levels and ensures a positive service experience is delivered to all Members.
  • Establishes operational efficiencies and productivity standards within the department and reviews budgets, plans, and P&L to identify profit opportunities.
  • Responsible for the proper maintenance and working order of the building, equipment, furniture, and fixtures within the club.

Requirements

  • Knowledge of store operations, receiving, asset control, maintenance, human resources, and cash office procedures required.
  • Basic computer knowledge (MS Word, MS Excel, Email) required.
  • High school diploma, college degree, and/or big box wholesale, retail, grocery, and/or management experience is preferred.
  • Demonstrated leadership capabilities, including managing/supervising cross-functional teams, training team members, and driving and communicating results.
  • Open shift availability required.
  • At least 18 years of age.

Working Conditions

  • Most of the time is spent moving about frequently on hard surfaces. There may be a need to occasionally position oneself to examine or scan merchandise, including bending, handling, pulling, reaching, and/or stooping.
  • Frequently requires lifting objects up to 30 pounds. May require lifting and moving heavy and/or awkward objects in excess of 30 pounds with assistance.
  • Located in a comfortable indoor area with frequent exposure to temperature extremes and loud noises. There may be occasional exposure to cleaning agents.