Restaurant Operations Coordinator

5 days ago

Winter Garden, Florida, United States PF Changs Full time
Restaurant Takeout Shift Supervisor Job Summary

The Restaurant Takeout Shift Supervisor coordinates the daily operations of a restaurant shift and is responsible for all aspects of takeout and catering needs by providing exceptional service in a timely manner. They are responsible for packaging and labeling all items and including necessary components are included for each order, as well as cash handling.

Key Responsibilities:

• Fast, friendly, efficient, and courteous customer service to every customer whether on-line, on the phone, or in person.

• Understands the restaurant menu to identify the different menu items for takeout and catering, able to guide guests on choosing menu items, and ready to answer guest's questions.

• Review orders with the Guest (at pick-up or upon delivery) and / or with Delivery Driver ensuring order accuracy.

• Delivers amazing hospitality experience to guests anticipating, delivering, and exceeding guests' expectations resulting in satisfactory feedback.

• Responsibly and accurately handles money and inventory controls.

• Effectively open and securely closes the restaurant, establishes prep needed and assigns to staffs, and completion of all responsibilities for each shift.

• Supervises training of new Team Members, coaching and mentoring Team Members on culinary techniques and skills.

Requirements:

• Previous experience is not required – we will train you.

• Have a current Food Handler's Card where applicable, or ability to obtain food handler's card.

• Must be able to operate kitchen equipment, including the coffee machine, iced tea machine, lemon slicer, point of sale (POS) system and any other applicable system(s).

• Knowledge of proper sanitation practices and safety procedures.

• Ability to multitask and organize multiple types of orders at the same time.

• Ability to follow all company policies, procedures, and standards.

• Excellent customer service skills and etiquette.

• Must be able to communicate effectively.

Why Work for PF Chang's?

At PF Chang's, we are passionate people doing meaningful work, motivated by our purpose: To Celebrate Life. Family. Food.

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