Urban Air Café Team Member

1 day ago


Winter Garden, Florida, United States Urban Air Full time
About Urban Air

Urban Air is a leading indoor adventure park operator, dedicated to providing an unparalleled entertainment experience for kids and families.

Job Summary

This role requires a highly skilled and motivated individual to join our team as a Café Team Member. As a key member of our front-of-house (FOH) and back-of-house (BOH) operations, you will be responsible for delivering exceptional guest service, managing café operations, and maintaining a clean and safe environment.

Responsibilities
  • Guest Service: Demonstrate the highest standards of guest relations and care when assisting guests at the counter, provide advice, guidance, and recommendations on products and menu selection, and ensure a positive experience and repeat business.
  • Café Operations: Manage queues, exceed guest expectations, upsell to maximize profit, keep café and surrounding areas tidy and clean, and handle guest complaints in the first instance.
  • Kitchen Operations: Measure and assemble ingredients for menu items, properly cook and store food items at appropriate temperatures, rotate stock items as per established procedure, and maintain clear, well-organized kitchen and storage areas.
Requirements
  • Education: Minimum of High School Diploma or equivalent required, some College preferred.
  • Experience: Previous restaurant/quick service experience preferred.
  • Certifications: ServSafe or similar food handling certification preferred.
Physical Requirements
  • Work days, nights, and/or weekends as required.
  • Work in a noisy, fast-paced environment with distracting conditions.
  • Lift and carry up to 30 lbs.
Compensation

We offer a competitive salary of $40,000 - $50,000 per year, depending on experience, and opportunities for professional growth and development.


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