Technical Service Desk Specialist
3 weeks ago
TEKsystems is seeking an intermediate-level Technical Service Desk Specialist to support our clients' IT infrastructure needs.
Job DescriptionThis is a 6-month contract position with the possibility of extension based on experience and performance. As a Technical Service Desk Specialist, you will be the primary point of contact for level 1 service desk escalations, site software installations, and license management. You will also be responsible for site-level breaks and fixes, computer imaging, deployment, and inventory management, ensuring timely laptop replacements, changing backup tapes, and providing printer management support.
You will triage ServiceNow requests and incidents, reassign tickets not belonging to the site, and report on key performance indicators. This role requires strong technical skills, including Windows 10 imaging, ServiceNow experience, CMDB experience, and experience supporting mobile devices. The ideal candidate will have experience working with customers directly and possess a strong understanding of IT infrastructure.
Required Skills and QualificationsTo be successful in this role, you will need:
- Intermediate-level technical skills, including Windows 10 imaging, ServiceNow, CMDB, and SCCM experience
- Experience supporting mobile devices and Windows, MAC, IOS OS experience
- Strong customer service skills and ability to work with customers directly
- Tier 2 experience, with Tier 3 experience being a plus
This role offers a competitive salary, with estimates ranging from $65,000 to $85,000 per year, depending on experience. You will also enjoy free parking and the opportunity to work with a team of experienced IT professionals.
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