IT Infrastructure Specialist

3 weeks ago


Brooklyn Park, Minnesota, United States Second Harvest Heartland Full time
Job Title: IT Infrastructure Specialist

Job Summary:

We are seeking an experienced IT Infrastructure Specialist to join our team at Second Harvest Heartland. The successful candidate will be responsible for administering the IT infrastructure within our organization, including the physical network, server applications, and software. This is a challenging role that requires a high level of technical expertise and the ability to work independently with minimal guidance.

Key Responsibilities:

* Deploy, configure, maintain, manage, and monitor network equipment, including firewalls, routers, switches, access points, servers, desktops, laptops, and workstations.
* Active Directory and Microsoft Azure administration.
* Build and maintain processes and documentation to keep the networking equipment running at optimum conditions.
* Ensure that we are protected from malware and all other networking security issues.
* Partner with our vendor on backup and archive jobs to ensure that we have an exceptional disaster recovery plan.
* Install most software, updates, patches for servers and desktops, implement and manage Windows Server Update Services.
* Build and deploy software installation packages.
* Lead projects that focus on future technology roadmaps to align with our strategic plan of improving network efficiency.
* Proactively researches and develops technology recommendations to ensure the organization continues to be transformative and efficient.
* Actively monitoring the internet connection, networking traffic logs, and overall health (disk space, memory usage, defragmentation) of the network.

Requirements:

* All relevant experience, including work, education, transferable skills, and military experience, will be considered.
* Organized, thorough, and has great attention to detail.
* Working knowledge of networking equipment.
* Working knowledge of Microsoft Windows environments.
* Working knowledge of DHCP, DNS, TCP/IP, WINS, Global Policy.
* Experience with server monitoring tools to ensure servers are running 24/7/365.
* Knowledge of virtual server deployment software (Microsoft Hyper-V).
* Experience with supporting remote users connected via VPN.
* High level of analytical thinking to solve problems with an understanding of technology as well as the ability to apply solutions to business problems (ability to ask the right questions).
* Effectively communicate orally, electronically, and in writing with all levels of the organization using top-notch customer service.
* Ability to balance multiple tasks with frequent interruptions.
* Process-driven. Can consistently follow (and enforce) protocol and instructions.
* Is a self-starter who can work independently with little management direction.

Preferred Qualifications:

* Preferred 3-5 years in IT or Business Systems.

Benefits:

* 9 paid holidays each calendar year, plus 4 extra well-being days, up to 160 hours of paid time off per calendar year, with the option to carry over up to 20 hours to the following calendar year, volunteer time off to serve community each calendar year, up to 12 weeks paid parental leave for birth and non-birth parents, and more.

About Us:

Second Harvest Heartland believes no one should ever go hungry, as our region produces more than enough food for everyone. Helping hungry neighbors find their next meal-so they can thrive at work, in the classroom, and in their communities-is what drives Second Harvest Heartland, its partners, and supporters. Beyond feeding hungry neighbors, Second Harvest Heartland believes in the importance of our work to help sustain our environment.

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