Customer Service Representative

6 days ago


Pleasanton, California, United States VillaSport Full time

Villa Sport Fitness Overview

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We are a growth-oriented company with ambitious expansion plans, seeking a talented and motivated Customer Service Representative to join our team. As a fast-paced and energizing environment, our resort-style clubs bring together fitness, family, and community.

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Compensation and Benefits

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The estimated salary for this role is $16.50-$17.90 per hour, based on relevant experience. Additional benefits include a 401(k) plan with a generous company match of up to 4%, complimentary club membership, discounts on club products and services, and flexible scheduling.

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Job Description

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This Customer Service Representative will provide consistent five-star service to members, guests, and staff, providing accurate information regarding all areas of club operations. The representative will also uphold all Member Services Desk policies and procedures.

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Required Skills and Qualifications

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To excel in this role, you should possess exceptional member service skills, excellent phone skills, and the ability to handle intermittent heavy phones. You should be efficient, well-organized, and able to handle multiple duties simultaneously.

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You should also have strong background in customer service skills, excellent written and verbal communication skills, and the ability to communicate in a friendly, professional manner under pressure.

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A high school diploma or equivalent skills gained through experience are required.

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Benefits

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Villa Sport Fitness offers a fantastic work environment, competitive wages, a benefit package that includes a 401(k) plan with a generous company match of up to 4%, and a chance to grow with a dynamic company.

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Equal Employment Opportunity

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Villa Sport Fitness is committed to equal employment opportunity and does not discriminate in employment opportunities or practices on the basis of race, religion, creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital or domestic partnership status, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, age, sexual orientation, military and veteran status, or any other characteristic protected by federal, state or local law.

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California Privacy Notice

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Villa Sport Fitness complies with the California Consumer Privacy Act and does not sell your Personal Information or Sensitive Personal Information for any monetary or other valuable consideration.

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Data Retention

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Villa Sport retains information for as long as reasonably necessary for the purposes for which it was collected, or as otherwise permitted or required by law.

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EEO Policy Statement

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Villa Sport Fitness is an equal opportunity employer and makes hiring decisions based solely on merit, qualifications, and abilities.



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