Assistant Director of Premium Services

2 days ago

Milwaukee, Wisconsin, United States Levy Full time
About the Role

We are seeking an experienced and skilled Assistant Director of Premium to join our team at Levy. As a key member of our catering operations team, you will be responsible for managing the daily operations of all catering functions, coordinating with the catering sales and culinary teams, and overseeing catering equipment maintenance and inventory.

Key Responsibilities

  • Ensure all catering services exceed guest expectations
  • Present Levy catering services to guests in a manner that exceeds guest expectations and profitability
  • Communicate client needs through timely and detailed written and verbal communications to ensure internal understanding/compliance and external guest's expectation of services
  • Develop location-specific food and wine knowledge
  • Initiate contact with clients to secure their food and beverage selections in advance of event dates
  • Hold team accountable to steps of service to deliver great guest service
  • Ensure that team members consistently deliver Heartfelt Hospitality to every guest, every time
  • Ensure show quality standards are maintained at all times
  • Build and maintain strong relationships with clients, guests, subcontractors, not-for-profits and Levy team members
  • Regularly obtain feedback from clients and guests to improve operations
  • Support and communicate Company initiatives
  • Respond and assist in any departmental guest service issues
  • Execute all menus, promotions and programs as outlined by the Director of Catering in accordance with Levy standards
  • Achieve daily sales and assigned cost goals
  • Achieve assigned budget goals
  • Employ good safety and sanitation practices
  • Follow and enforce responsible alcohol service policies
  • Execute required daily reporting in a timely manner
  • Complete required department reports and comply information at month-end closing
  • Ensure team members adhere to Levy Company guidelines as stated in the team member training manual and employee handbook
  • Ensure the continual process of revenue development
  • Promote the sale of profitable Levy services
  • Prepare account forecasts and analysis of group sales in accordance with Levy Core Signature Guidelines
  • Ensure the complete billing for client services and receipt of payments in accordance with Levy standards
  • Use all performance management tools to provide guidance and feedback to team members
  • Promote a cooperative work climate, maximizing productivity and morale
  • Conduct regularly scheduled meetings to ensure lines of communication are open between management and team members
  • Interviews, hires, trains and develops team members according to Levy guidelines
  • Displays a positive attitude towards team members

Requirements

  • 2+ years of experience in a food and beverage operational position
  • Bachelor's degree in hospitality management is preferred
  • High level of computer literacy
  • Passion for hospitality, food, and retail
  • Excellent interpersonal and stakeholder management skills

About Levy

Levy is a member of Compass Group USA. Compass Group/Levy is an equal opportunity employer. At Compass/Levy, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Applications are accepted on an ongoing basis.

Benefits

  • Medical
  • Dental
  • Vision
  • Life Insurance/ AD
  • Disability Insurance
  • Retirement Plan
  • Flexible Time Off Plan
  • Holiday Time Off (varies by site/state)
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)

Levy maintains a drug-free workplace.

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