Hotel Front Desk Representative

2 days ago


Worcester, Massachusetts, United States Courtyard Worcester Full time
Join Our Team:

We are seeking a charismatic and efficient Front Desk Agent to join our team at the Courtyard Worcester. As a key member of our hotel staff, you will be responsible for creating memorable guest experiences, managing room reservations, and ensuring seamless check-in and check-out processes.

About Our Hotel:

The Courtyard Worcester is a modern hotel located in the heart of Worcester, Massachusetts. Our hotel features spacious rooms, a fitness center, indoor pool, and meeting space. We are dedicated to providing exceptional service and exceeding guest expectations.

Responsibilities:
  • Create memorable guest experiences by delivering exceptional service, responding promptly to guest inquiries, and addressing their needs.
  • Manage room reservations, ensure accurate registration, and facilitate seamless check-in and check-out processes.
  • Maintain a clean and organized front desk area, adhering to brand standards.
  • Operate the telephone switchboard, manage incoming calls, and provide accurate information to guests.
Requirements:
  • Highest school diploma or equivalent required; college coursework in a related field preferred.
  • Experience in a hotel or related field preferred, but not required.
  • Possess a positive and upbeat personality, with a desire to deliver outstanding customer service.
  • Demonstrate excellent communication and problem-solving skills.
  • Able to work effectively in a fast-paced environment, with varying shifts, including evenings, nights, weekends, and holidays.
Estimated Salary:

$45,000 - $65,000 per year, depending on experience.



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