Worcester Front Desk Associate

3 weeks ago


Worcester, Massachusetts, United States Hampton Inn Worcester Full time
About the Role

The Front Desk Agent is a vital position within our hotel, requiring a high level of customer service expertise, technical proficiency, and organizational skills. You will be responsible for managing front desk operations, including check-ins, check-outs, room assignments, and guest requests.

Duties and Responsibilities:
  • Ensure seamless front desk operations, including processing payments, handling guest complaints, and resolving issues promptly
  • Provide accurate and timely information to guests regarding hotel services, facilities, and local attractions
  • Maintain confidentiality and handle sensitive guest information with discretion
  • Work collaboratively with other departments to ensure smooth hotel operations
What We Offer

We offer a competitive salary range of $45,000 - $55,000 per year, depending on experience, plus a comprehensive benefits package, including medical, dental, and vision coverage, short-term and long-term disability income, term life and AD&D insurance, paid time off, and an employee assistance program.

If you are a motivated and customer-focused individual looking for a challenging role in the hospitality industry, apply now to join our team



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