Store Operations Lead
2 weeks ago
About Daltile
Dal-Tile is the largest manufacturer and marketer of ceramic, porcelain, glass and metal tile as well as natural stone, large format slab and countertop products used in residential and commercial spaces across North America. Under its three powerhouse brands — Daltile, Marazzi and American Olean — Dal-Tile leads the industry in both design and product innovation, and is committed to incorporating environmentally-friendly materials, processes, and products throughout its organization.
Job Summary
We are seeking a dedicated and experienced Store Operations Lead to oversee the daily operations of our facility. This role will involve managing a team of associates, ensuring efficient workflow, and maintaining high standards of customer service and product quality.
Key Responsibilities
- Team Leadership & Training: Provide comprehensive training to associates on various aspects of store operations, including customer service, order management, purchasing, warehouse duties, office administration, truck management, and system processes.
- Operational Efficiency: Coordinate delivery truck deliveries and maintenance, ensuring timely and efficient logistics. Oversee inventory management, freight handling, and shrink control to optimize operational performance.
- Customer Focus: Act as the primary point of contact for customers, addressing inquiries, resolving issues, and fostering positive relationships. Ensure consistent delivery of exceptional customer service experiences.
- System Management: Serve as the liaison for various computer systems, including ASI, JDE, and PC, ensuring smooth operation and data integrity.
- Performance Management: Provide regular feedback to management regarding staff performance evaluations, identifying areas of strength and development.
- Safety & Compliance: Enforce strict adherence to safety procedures and protocols, maintaining a safe and compliant work environment for all associates.
Qualifications
- High school diploma or equivalent; some college preferred.
- Proficiency in computer software applications such as Word, Excel, and Lotus Notes. Certified Forklift Operator certification.
- Minimum 5 years of experience in customer service and warehouse environments.
- Strong mathematical skills, organizational abilities, and communication proficiency. Excellent multitasking, time management, leadership, teamwork, judgment, and safety-conscious attributes.
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