Guest Services Representative

5 days ago


Doral, Florida, United States Gale Hotel Full time
Job Title: Guest Services Agent

At Gale Hotel, we are seeking a highly skilled Guest Services Agent to join our team. As a Guest Services Agent, you will be responsible for providing exceptional guest services, ensuring a seamless and enjoyable experience for our guests.

Key Responsibilities:
  • Welcome guests and check them into their rooms in a courteous and efficient manner.
  • Process payments and maintain accurate guest records.
  • Provide information and services to guests in a friendly and professional manner.
  • Handle guest complaints and resolve issues in a timely and professional manner.
  • Assist guests with luggage and other requests.
  • Coordinate with housekeeping and maintenance staff to ensure guest rooms are clean and functioning properly.
  • Maintain a clean and organized front desk area.
  • Provide information about hotel amenities, local attractions, and restaurants.
  • Upsell hotel services and amenities to guests.
  • Ensure guest satisfaction throughout their stay.
Requirements:
  • Proven experience as a Guest Service Agent or in a similar role, preferably in the hospitality industry.
  • Knowledge of reservation and front desk systems.
  • Good problem-solving skills.
  • Ability to multi-task.
  • Flexibility to work different shifts, including weekends and holidays.
Education:

High School degree, GED or Equivalent.

Language Skills:

Excellent verbal communication skills in English and Spanish (preferred).

Reasoning Ability:

Excellent verbal communication skills, with the ability to interact effectively with guests, associates, and external partners.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



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