Retail Customer Support Associate

1 week ago


Johnston, United States The Sherwin-Williams Company Full time
Position Overview:
This role is vital for the operational success of our retail locations. Customer Engagement Specialists collaborate closely with both wholesale and retail clients to identify their requirements, address inquiries regarding Sherwin-Williams products, and propose suitable solutions. They are also responsible for swiftly resolving any customer issues, ensuring the highest level of client satisfaction, and staying informed about product features while upholding the visual and quality standards of the merchandise and store.

Key Responsibilities:
  • Deliver exceptional customer satisfaction through outstanding sales service.
  • Assist clients in person and via phone by understanding their needs and presenting relevant products and services.
  • Establish and nurture productive trust-based relationships with wholesale and retail customers.
  • Accurately process sales transactions in accordance with established policies and procedures.
  • Meet and exceed sales targets on a monthly, quarterly, and annual basis.
  • Maintain accurate work order files and product formulas.
  • Retrieve appropriate products from the sales floor or warehouse.
  • Tint and mix products as per customer specifications.
  • Restock shelves and create visually appealing displays.
  • Ensure cleanliness of store equipment.
  • Assist with loading and unloading delivery vehicles.
  • Support delivery efforts as required.
  • Keep assigned areas in-stock and visually appealing.
  • Stay knowledgeable about available products and discuss options with customers.
  • Adhere to inventory control procedures.
  • Propose strategies to enhance sales performance.
Minimum Qualifications:
  • Must be at least eighteen (18) years old.
  • Must have legal authorization to work in the country of employment without requiring sponsorship for a work visa now or in the future.
  • Must be capable of retrieving materials from shelves and floor stacks and lifting and carrying up to 50 lbs. frequently and up to 70 lbs. occasionally, with or without reasonable accommodation.
  • Must be willing to work all scheduled hours, including evenings and weekends, with or without reasonable accommodation.
Preferred Qualifications:
  • Possess a valid, unrestricted Driver's License.
  • Hold at least a High School diploma or GED.
  • Have a minimum of one (1) year of experience in a delivery, retail, or customer service role.
  • Experience in selling paint and related products is advantageous.
  • Familiarity with operating tinting and mixing equipment is preferred.
  • Ability to read, write, comprehend, and communicate in multiple languages is a plus.
  • Proficiency in reading, writing, comprehending, and communicating in Spanish is desirable.


  • Johnston, United States The Sherwin-Williams Company Full time

    Position Overview:This role is crucial for the effective operation of our retail locations. Customer Support Associates engage with both wholesale and retail clients to assess their requirements, address inquiries regarding Sherwin-Williams offerings, and suggest suitable solutions. They are also responsible for swiftly addressing any customer issues to...


  • Johnston, United States The Sherwin-Williams Company Full time

    Position Overview:This role is vital for the effectiveness of our retail operations. Customer Support Associates engage with both wholesale and retail clients to identify their requirements, address inquiries regarding Sherwin-Williams offerings, and suggest suitable solutions. They are also responsible for swiftly resolving customer issues to ensure optimal...


  • Johnston, United States Kelly Services, Inc. Full time

    Finding a job that fits your lifestyle isnt always easy. Thats where Kelly comes in. Were seeking a Customer Service Associate to work in Johnston, IA. Do you have practical knowledge of agriculture, turf (mowers), and utility vehicles? Have you Support, Representative, Customer Service, Retail, Staffing, Customer


  • Johnston, United States Sherwin-Williams Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Retail Sales Associate. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with our customers, and driving sales growth.Key ResponsibilitiesCustomer Service: Provide excellent...


  • Johnston, Iowa, United States Maverik Full time

    About the RoleWe are seeking a highly motivated and customer-focused Retail Team Member to join our team at Maverik. As a Retail Team Member, you will be the face of our company, providing exceptional customer service and creating a positive shopping experience for our guests.Key ResponsibilitiesCustomer Service: Provide top-notch customer service in a...


  • Johnston, Iowa, United States Maverik Full time

    Compensation: $13.50/hr - $15.00/hr with opportunities for advancement and career development.Work Schedule: Weekends: 4:00 am - 12:00 pmWeekdays (Wednesday-Friday): 8:00 am - 4:00 pmAs a Retail Sales Specialist at Maverik, you will serve as the welcoming face and primary point of interaction for our customers. Your role is crucial in providing exceptional...


  • Johnston, United States Burlington Full time

    About BurlingtonBurlington is a leading off-price retailer offering a wide selection of brand name merchandise at discounted prices. We are committed to providing our customers with an exceptional shopping experience and our associates with opportunities for growth and development.Job SummaryWe are seeking a highly motivated and experienced Retail Store...


  • Johnston, Iowa, United States Maverik Full time

    Compensation: $13.50/hr - $15.00/hr with ample opportunities for advancement and career development.Work Schedule: Saturday and Sundays: 4:00 am - 12:00 pm Wednesday-Friday: 8:00 am - 4:00 pmAs a Retail Operations Specialist at Maverik, you will serve as the welcoming face and primary point of interaction for our customers. Your role is essential in...


  • Johnston, Iowa, United States Panera Bread Full time

    Customer Service Associate - Full-Time & Part-TimeCasual Work Environment - Comfortable Attire Allowed (no rips or holes) - Competitive Hourly Pay Plus TipsAt Panera Bread, we pride ourselves on creating a welcoming atmosphere where both customers and colleagues feel like family. Our commitment to warmth and hospitality is at the core of our business.Our...


  • Johnston, Iowa, United States Three Point Solutions Full time

    Job OverviewPosition Title: Technical Support RepresentativeCompany: Three Point SolutionsContract Duration: 3 YearsLocation: Johnston, IARole Summary:The Technical Support Representative serves as the primary point of contact for channel partners, clients, and internal staff, addressing inquiries related to products and services. This role is crucial in...

  • Retail Team Member

    7 days ago


    Johnston, United States Kum & Go Full time

    Kum & Go - JobID: d9e19f2d-d333-46b7-8a2b-b08489db4e6e [Retail Associate] As a Retail Team Member at Kum & Go, you'll: Prepare Kum & Gos delicious recipes while also ensuring displays are clean and ready for customer use; Unleash your passion for exceptional customer service in a dynamic, multitasking environment; Seamlessly transition between roles,...


  • Johnston, United States ATC Full time

    Job Title: Computer Support Associate Worksite Address: 6400 NW 86th Street, Johnston, IA US CITIZENS ONLY Work Arrangement : Onsite Responsibilities: Provides basic day-to-day operational support for a computing environment (computer center, unit computing, a community of users, etc.), following established procedures, in order to contribute...


  • Johnston, United States ATC Full time

    Position: Computer Support Associate Location: Johnston, IA (Onsite) Duration: 36 Months (Extendable) Webcam or In Person Interview Top Must Haves: 1. Focus on break fix for hardware/software and ensuring customer satisfaction 2. Working and collaborating in a team environment to solve problems and work on projects 3. Good communication and...


  • Johnston, RI , USA, United States Home Depot Full time

    Job Summary:Cashiers play a critical role in providing exceptional customer service by processing transactions efficiently and accurately. They are responsible for maintaining a clean and organized checkout area, ensuring a positive shopping experience for customers. In addition to processing transactions, Cashiers are expected to be knowledgeable about...


  • Johnston, United States Mead Lumber Company Inc Full time

    Job DescriptionJob DescriptionMunn Lumber, a Mead Lumber Company, is a leading provider of building products to professional contractors, and remodelers. We have 53 locations across nine Midwestern states. As 100% employee-owned, we continue to grow and are in search of driven individuals who desire an opportunity to grow their career.As a Construction Sales...


  • Johnston, United States ICONMA Full time

    Support team provides front-line technical support/information/solutions to Client dealers and customers on Intelligent Solutions Group (ISG)product related inquiries, issues, and concerns to optimize customer satisfaction and retention. Technicians provide support via multiple chann...


  • Johnston, United States TekWissen LLC Full time

    Job DescriptionJob DescriptionOverview: TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is the brand name of Deere & Company, an American corporation that manufactures agricultural machinery, heavy equipment, forestry machinery, diesel engines, drivetrains used in heavy equipment, and...


  • Johnston, United States Community State Bank Full time

    The Customer Care Representative is primarily responsible for "meeting or exceeding customer expectations" by providing service to current and prospective customers. Answer phones to respond to general customer inquires, and customer complaints. The Customer Care Representative communicates with customers/prospects through incoming calls in a centralized...


  • Johnston, United States Community State Bank Full time

    The Customer Care Representative is primarily responsible for "meeting or exceeding customer expectations" by providing service to current and prospective customers. Answer phones to respond to general customer inquires, and customer complaints. The Customer Care Representative communicates with customers/prospects through incoming calls in a centralized...


  • Johnston, United States ICONMA Full time

    Support team provides front-line technical support/information/solutions to Client dealers and customers on Intelligent Solutions Group (ISG)product related inquiries, issues, and concerns to optimize customer satisfaction and retention. Technicians provide support via multiple channels (telephone, email, and chat) while effectively documenting each...