Storeroom Operations Manager

2 weeks ago

ValdeReuil, Normandie, United States Vallen Distribution, Inc. Full time
Job Summary

Vallen Distribution, Inc. is seeking a highly skilled Storeroom Supervisor to oversee and lead day-to-day activities of a team of associates engaged in customer support, crib and/or storeroom operations. The successful candidate will be responsible for training and managing the work functions of Buyers, CSRs, Warehouse Workers, Crib Attendants, Inventory Control, VMI, and/or other operational support roles that align with the needs of our assigned customers.

Key Responsibilities
  • Staff supervisory duties include, but are not limited to: participating with interviews, coaching, training, delegating work assignments and may participate in or prepare documentation for disciplining associates while enforcing company policies, procedures, and productivity standards.
  • Assist with ensuring storeroom is attended to and follows ISO compliance per contract with customer.
  • Trains and provides mentorship to associates on proper handling of storeroom materials, usage of storeroom tools (etc. power tools, etc.), operating policy and procedures in accordance with instructions and/or Standard Operating Procedures (SOPs); ensures the safe operation of storeroom.
  • Researches and performs root cause analysis for the most complex site/customer issues; engages with customers for resolution on escalated issues.
  • Audits and reviews the daily work of others for accuracy.
  • May provide coverage for staffing needs in various functional roles on an as needed basis (e.g., vacation coverage or other out of office scenarios).
  • Ensures team resources are used effectively and both productivity and profitability targets are met.
  • Collaborates with leadership to assist with producing service level reports.
  • May participates in internal Vallen and/or customer audits.
  • Assist with preparing materials for quarterly site presentations to plant management regarding Vallen's service, projects, and activities.
  • Identifies customer cost savings through process improvement and product price variance.
  • Provides high-level of customer service by responding to customers via phone, email or in person; serves as an escalation point for unresolved and/or the most complex customer service issues.
  • Assists management with ensuring Vallen's various systems of record are accurate for both managed employees and assigned customer.
  • Performs other related duties as requested.
Requirements
  • Bachelor's degree in a related field (e.g., Supply Chain, Business, Finance) and 3+ years of relevant experience or combination of education and experience.
  • Demonstrated product, industry and supply chain systems knowledge.
  • Strong ability to work independently with little supervision.
  • Demonstrate strong communication, planning, organizational, time management, problem solving and customer service skills.
  • Quality mindset with attention to detail, accuracy and thoroughness.
  • Proven ability to set goals and meet tight deadlines with heavy workload.
  • Proven ability to read, analyze, and interpret documents and reports.
  • Ability to mentor new staff and work with existing staff to cross-train.
  • Proficiency with MS-Office products (Excel, Word) and the technical aptitude to learn all company specific programs and software applications.
Work Environment & Physical Demands

Reasonable accommodations may be evaluated and may be implemented to enable individuals with disabilities to perform essential functions of this position.

  • Long periods of time working on a computer and performing repetitive key-boarding activities.
  • May be required to handle hazardous materials and wear various forms of protective equipment (shoes, gloves, protective eyewear, etc.).
  • Occasional evening and weekend work may be required as job duties demand and may include little to no advanced notice.
  • Must have the ability to work physical inventory.
  • May be required to work in extreme hot, cold, or dusty environments.
  • While performing the duties of this job, associates are regularly required to sit, stand, bend, and climb.
  • May be required to lift up to 100 lbs with assistance.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

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