Kitchen Operations Manager
4 days ago
About the Role:
We are seeking a highly skilled and experienced Kitchen Operations Manager to join our team at Sheetz. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of our kitchen, ensuring that our high standards of quality and customer service are consistently met.
Key Responsibilities:
- Assist the Store Manager in the recruitment, selection, training, and performance management of kitchen staff.
- Provide input into scheduling and staffing levels to ensure optimal kitchen performance.
- Handle customer complaints and concerns in a timely and professional manner.
- Monitor kitchen staff compliance with Sheetz policies, procedures, and programs.
- Follow up on customer service feedback, QA audits, and secret shop results.
- Oversee kitchen operations, including recipe management, portion control, and product rotation.
- Develop and implement strategies to improve kitchen efficiency and reduce waste.
- Monitor and control kitchen expenses, identifying opportunities for cost savings.
- Lead the implementation of new food service initiatives and rollouts.
Requirements:
- High School Diploma or equivalent required; two-year degree in a business-related field preferred.
- One year of experience supervising others in a fast-food, restaurant, retail, or convenience operation preferred.
- ServeSafe certification and any other legally required certifications.
About Sheetz:
At Sheetz, we are committed to providing our customers with the highest quality products and services. We offer a competitive salary, quarterly bonuses, comprehensive benefits, and opportunities for professional growth and development. If you are a motivated and experienced leader who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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