Kitchen Operations Manager

4 days ago


ValdeReuil, Normandie, United States Sheetz Full time

About the Role:

We are seeking a highly skilled and experienced Kitchen Operations Manager to join our team at Sheetz. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of our kitchen, ensuring that our high standards of quality and customer service are consistently met.

Key Responsibilities:

  1. Assist the Store Manager in the recruitment, selection, training, and performance management of kitchen staff.
  2. Provide input into scheduling and staffing levels to ensure optimal kitchen performance.
  3. Handle customer complaints and concerns in a timely and professional manner.
  4. Monitor kitchen staff compliance with Sheetz policies, procedures, and programs.
  5. Follow up on customer service feedback, QA audits, and secret shop results.
  6. Oversee kitchen operations, including recipe management, portion control, and product rotation.
  7. Develop and implement strategies to improve kitchen efficiency and reduce waste.
  8. Monitor and control kitchen expenses, identifying opportunities for cost savings.
  9. Lead the implementation of new food service initiatives and rollouts.

Requirements:

  • High School Diploma or equivalent required; two-year degree in a business-related field preferred.
  • One year of experience supervising others in a fast-food, restaurant, retail, or convenience operation preferred.
  • ServeSafe certification and any other legally required certifications.

About Sheetz:

At Sheetz, we are committed to providing our customers with the highest quality products and services. We offer a competitive salary, quarterly bonuses, comprehensive benefits, and opportunities for professional growth and development. If you are a motivated and experienced leader who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.


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