IT Support and Service Delivery Manager
2 days ago
We are seeking a highly skilled and experienced IT Support and Service Delivery Manager to join our team at Aldridge. As a key member of our IT department, you will be responsible for leading a team of technical support specialists and escalation engineers in providing top-notch IT problem-solving and client service.
Key Responsibilities:
- Lead and manage a team of technical support specialists and escalation engineers to deliver exceptional IT services and solutions.
- Develop and implement new technical support processes to improve the client experience and drive business growth.
- Provide critical incident management and serve as the interface between clients and technical teams during outages and major events.
- Collaborate with cross-functional teams to ensure seamless delivery of IT services and solutions.
- Stay up-to-date with the latest high-level technology trends and best practices.
- Foster a culture of continuous learning and development within the team.
Requirements:
- Proven track record of leading teams through complex technical problems in a fast-paced environment.
- Ability to proactively troubleshoot operational issues with minimal guidance.
- Strong knowledge of complex problem-solving and troubleshooting methodologies.
- Excellent communication and interpersonal skills.
About Aldridge:
Aldridge is a dynamic and innovative company that values its employees and clients. We offer a collaborative and supportive work environment, opportunities for growth and development, and a competitive compensation package.
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