IT Support and Service Delivery Manager

2 days ago


Fort Worth, Texas, United States Aldridge Full time
IT Support and Service Delivery Manager

We are seeking a highly skilled and experienced IT Support and Service Delivery Manager to join our team at Aldridge. As a key member of our IT department, you will be responsible for leading a team of technical support specialists and escalation engineers in providing top-notch IT problem-solving and client service.

Key Responsibilities:

  • Lead and manage a team of technical support specialists and escalation engineers to deliver exceptional IT services and solutions.
  • Develop and implement new technical support processes to improve the client experience and drive business growth.
  • Provide critical incident management and serve as the interface between clients and technical teams during outages and major events.
  • Collaborate with cross-functional teams to ensure seamless delivery of IT services and solutions.
  • Stay up-to-date with the latest high-level technology trends and best practices.
  • Foster a culture of continuous learning and development within the team.

Requirements:

  • Proven track record of leading teams through complex technical problems in a fast-paced environment.
  • Ability to proactively troubleshoot operational issues with minimal guidance.
  • Strong knowledge of complex problem-solving and troubleshooting methodologies.
  • Excellent communication and interpersonal skills.

About Aldridge:

Aldridge is a dynamic and innovative company that values its employees and clients. We offer a collaborative and supportive work environment, opportunities for growth and development, and a competitive compensation package.


  • Electrical Engineer

    2 weeks ago


    Fort Worth, Texas, United States Oncor Electric Delivery Full time

    About the RoleWe are seeking an experienced Electrical Engineer to join our Transmission Relay and SCADA Support team at Oncor Electric Delivery. As a key member of our team, you will provide in-house support to Transmission Operations, including P&C Engineering Specialist and System Protection personnel.Key ResponsibilitiesProvide in-house protection and...


  • Fort Worth, Texas, United States Oncor Electric Delivery Full time

    About the RoleWe are seeking a highly skilled Relay SCADA Support Engineer to join our Transmission Relay and SCADA Support team at Oncor Electric Delivery Company LLC.Key ResponsibilitiesProvide in-house protection and control related support for field personnel, including installation, commissioning, testing, and maintenance of protective relaying...


  • Fort Worth, Texas, United States Oncor Electric Delivery Full time

    About the RoleWe are seeking a highly skilled Senior Engineer to join our Transmission Relay and SCADA Support team at Oncor Electric Delivery Company LLC. As a key member of our team, you will provide in-house support to Transmission Operations, including P&C (Protection & Control) Engineering Specialist and System Protection personnel.Key...


  • Fort Worth, Texas, United States Oncor Electric Delivery Full time

    About the RoleWe are seeking a highly skilled Relay SCADA Support Engineer to join our Transmission Relay and SCADA Support team at Oncor Electric Delivery Company LLC.Key ResponsibilitiesProvide in-house protection and control related support for field personnel, including the installation, commissioning, testing, and maintenance of protective relaying...


  • Fort Worth, Texas, United States Oncor Electric Delivery Full time

    About the RoleWe are seeking a highly skilled Senior Engineer to join our Transmission Relay and SCADA Support team at Oncor Electric Delivery Company LLC. As a key member of our team, you will provide in-house support to Transmission Operations, including P&C (Protection & Control) Engineering Specialist and System Protection personnel.Key...

  • Electrical Engineer

    1 week ago


    Fort Worth, Texas, United States Oncor Electric Delivery Full time

    About the RoleOncor Electric Delivery Company LLC is seeking an experienced Electrical Engineer to join our Transmission Relay and SCADA Support group. As a key member of our team, you will provide in-house support to Transmission Operations, including P&C (Protection & Control) Engineering Specialist and System Protection personnel.Key...


  • Fort Worth, Texas, United States Ehub Global Inc Full time

    Job Title: End User Computing Service Delivery ManagerAt Ehub Global Inc, we are seeking an experienced End User Computing Service Delivery Manager to join our team. This role is responsible for the overall delivery of end-user computing services, ensuring that technology solutions align with business objectives and meet the needs of employees.Key...


  • Fort Worth, Texas, United States Saddle Creek Logistics Services Full time

    About the RoleAs a Client Services Support Manager at Saddle Creek Logistics Services, you will play a critical role in ensuring our clients receive exceptional support and service. This position requires a strong ability to partner with internal teams, educate and train operational staff, and establish relationships with clients to drive a consistent client...


  • Fort Worth, Texas, United States Dallas Life Support Systems Full time

    Job OverviewWe are seeking a skilled CDL driver to join our team at Dallas Life Support Systems. As a Driver Technician, you will play a vital role in delivering medical products and services to our customers and patients.Key ResponsibilitiesDeliver medical equipment and supplies to patients' homesCommunicate effectively with patients, team members, and...


  • Fort Worth, Texas, United States Oncor Electric Delivery Full time

    About the RoleWe are seeking a highly skilled Substation Civil Design Engineer to join our team at Oncor Electric Delivery Company LLC. As a key member of our engineering team, you will be responsible for designing, leading, and overseeing engineering responsibilities related to transmission substation civil design.Key ResponsibilitiesDesign and plan civil...


  • Fort Worth, Texas, United States Yesway Full time

    About Yesway:Yesway is a leading convenience store operator with a strong presence in the Midwest and Southwest regions of the United States. With a commitment to customer satisfaction and a focus on innovation, Yesway continues to solidify its position as a top convenience retailer in the country.Job Summary:We are seeking an experienced IT Applications...


  • Fort Worth, Texas, United States Oncor Electric Delivery Full time

    About the RoleWe are seeking a highly skilled Senior Substation Civil Design Engineer to join our team at Oncor Electric Delivery Company LLC. As a key member of our engineering team, you will be responsible for designing, leading, and overseeing engineering responsibilities related to transmission substation civil design.Key ResponsibilitiesDesign and plan...


  • Fort Worth, Texas, United States Oncor Electric Delivery Full time

    About the RoleWe are seeking a highly skilled Senior Substation Civil Design Engineer to join our team at Oncor Electric Delivery Company LLC. As a key member of our engineering team, you will be responsible for designing, leading, and overseeing engineering responsibilities related to transmission substation civil design.Key ResponsibilitiesDesign and plan...


  • Fort Worth, Texas, United States Guinco Service Full time

    Job OverviewBenefits:401(k) matchingCompany gatheringsCompetitive salary structureDental coverageEmployee discounts availableHealth insurance optionsOpportunities for career growthPaid time offSavings planTraining and development programsVision coverageWellness initiativesCustomer Service Representative - CoordinatorGuinco Service, a family-owned enterprise,...

  • Transmission Engineer

    4 weeks ago


    Fort Worth, Texas, United States Oncor Electric Delivery Full time

    About the RoleOncor Electric Delivery is seeking a highly skilled Transmission Engineer to join our Substation Design team. As a key member of our team, you will be responsible for planning and designing transmission facilities to expand and maintain a safe and reliable electric grid.Key ResponsibilitiesDesign, plan, schedule, and provide construction...


  • Fort Worth, Texas, United States Guinco Service Full time

    Job OverviewBenefits:401(k) matchingCompany eventsCompetitive salaryDental coverageEmployee discountsHealth insuranceCareer advancement opportunitiesPaid time offSavings planTraining and development programsVision coverageWellness resourcesPosition: Customer Service Representative - CoordinatorGuinco Service, a family-owned enterprise, has evolved from...


  • Fort Worth, Texas, United States Oncor Electric Delivery Full time

    About the RoleWe are seeking a highly skilled Transmission Engineer to join our Substation Design team at Oncor Electric Delivery Company LLC. As a key member of our team, you will be responsible for planning and designing transmission facilities to expand and maintain a safe and reliable electric grid.Key ResponsibilitiesDesign and Planning: Develop and...


  • Fort Worth, Texas, United States Oncor Electric Delivery Full time

    About Oncor Electric DeliveryOncor Electric Delivery Company LLC is a leading electricity transmission and distribution business that utilizes superior asset management skills to provide reliable electricity delivery to consumers.With a presence in Texas, Oncor operates the largest transmission and distribution system in the state, delivering power to nearly...


  • Fort Worth, Texas, United States Oncor Electric Delivery Full time

    Substation Civil Design EngineerAs a key member of the Oncor Electric Delivery team, you will be responsible for designing, leading, and overseeing engineering responsibilities related to transmission substation civil design.Key Responsibilities:Design and develop civil design plans for transmission substationsLead and oversee engineering teams to ensure...


  • Fort Worth, Texas, United States Cook Children's Healthcare Full time

    About the RoleCook Children's Healthcare is seeking a highly skilled and experienced Patient and Family Support Services Manager to join our team. As a key member of our Neighborhood Clinics, this role will play a critical part in ensuring that patients' psychosocial needs are addressed appropriately.Key ResponsibilitiesCollaborate with Primary Care...