Restaurant Operations Manager

3 days ago


Manchester, New Hampshire, United States Dunkin' Full time
Multi-Unit Manager Job Description

A Multi-Unit Manager at Dunkin' is a key leader responsible for the direct oversight of multiple Dunkin' restaurants, typically 3 to 5 of them. This role reports directly to the Franchise and Director of Operations.

The successful Multi-Unit Manager will utilize a passion for a People First culture to build a high-performing team that strives for excellence in Guest Service, Operations, Budgeting & Profitability, and Community Involvement. This is achieved through effective and actionable goal-setting, communications, and training.

Key responsibilities include:

  • Hiring, training, and development of Restaurant Managers and Crew Members
  • Recognizing, rewarding, and promoting employee strengths, accomplishments, and growth
  • Monitoring, following up on, and reporting training progress
  • Ensuring Dunkin' Brand standards, recipes, and systems are properly adhered to
  • Supporting Sales Goals by developing action plans for seasonal forecasting
  • Working with Restaurant Managers to ensure adherence to financial budgets
  • Assisting Restaurant Managers in day-to-day operations of the restaurants
  • Identifying and resolving problems in and around the restaurants, while empowering others to do the same
Requirements:
  • 18 years or older
  • Available to work weekends
  • Available to work weekdays
  • Willing to travel in state


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