Restaurant Operations Manager

4 weeks ago


Manchester, New Hampshire, United States Gecko Hospitality - CT & RI Full time
Job Summary

We are seeking a dynamic and experienced Restaurant Service Manager to oversee the front-of-house operations at a high-energy, family-friendly steakhouse known for its welcoming atmosphere and legendary service.

The ideal candidate will be a strong leader who can motivate a team, ensure guest satisfaction, and maintain a smooth-running dining experience in a fast-paced environment.

Key Responsibilities:

  • Oversee daily front-of-house operations, ensuring exceptional guest service and a positive dining experience.
  • Lead, train, and develop a team of servers, hosts, and bartenders, fostering a culture of teamwork and excellence.
  • Monitor staff performance, handle scheduling, and manage staffing needs to ensure smooth service during peak hours.
  • Address guest concerns, complaints, and special requests in a professional and timely manner.
  • Ensure compliance with health, safety, and cleanliness standards throughout the restaurant.
  • Collaborate with the kitchen staff to ensure accurate and timely food delivery.
  • Manage front-of-house inventory, including supplies and beverage stock, to maintain efficient operations.
  • Monitor and analyze guest feedback to identify areas for improvement and implement necessary changes.
  • Handle cash management, daily reports, and other administrative duties related to front-of-house operations.
  • Foster a fun, high-energy environment that keeps both guests and staff engaged and satisfied.

Requirements:

  • 3+ years of experience in a supervisory or management role in a full-service restaurant, preferably in a high-volume setting.
  • Strong leadership and communication skills, with the ability to motivate and manage a diverse team.
  • A passion for providing excellent customer service and creating a memorable dining experience.
  • Ability to work in a fast-paced environment and make quick, effective decisions.
  • Strong organizational skills with attention to detail and a focus on operational efficiency.
  • Knowledge of point-of-sale systems, scheduling, and inventory management.
  • Availability to work nights, weekends, and holidays as required.

Benefits:

  • Competitive salary
  • Health, dental, and vision benefits.
  • Opportunities for career growth and advancement.
  • A fun, supportive work environment with a focus on providing exceptional guest experiences.
  • Employee discounts on meals.

If you are an enthusiastic and motivated leader who thrives in a fast-paced, guest-focused environment, we invite you to apply and join our team today.



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