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Senior Housekeeping Operations Manager

2 months ago

Anaheim, California, United States Marriott International Inc Full time
Job Summary

As a Senior Housekeeping Operations Manager at Marriott International Inc, you will be responsible for leading the execution of all operations in the rooms area departments, including Front Office, Engineering/Maintenance, and Housekeeping. Your primary goal will be to continually improve guest and employee satisfaction while maximizing the financial performance of the department.

Key Responsibilities
  • Lead a team of housekeeping staff to ensure exceptional guest satisfaction and high-quality service delivery.
  • Develop and implement strategies to improve operational efficiency, reduce costs, and enhance guest experience.
  • Collaborate with other departments to ensure seamless communication and coordination.
  • Monitor and analyze guest feedback, employee satisfaction, and departmental performance to identify areas for improvement.
  • Develop and implement training programs to enhance staff skills and knowledge.
  • Ensure compliance with Marriott International's quality standards and procedures.
Requirements
  • Bachelor's degree in Hospitality, Hotel Management, or a related field.
  • Minimum 4 years of experience in housekeeping or a related field, with a proven track record of leadership and operational management.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
What We Offer

As a Senior Housekeeping Operations Manager at Marriott International Inc, you will have the opportunity to work with a dynamic team of professionals who are passionate about delivering exceptional guest experiences. We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.