Senior Operations Strategist

7 hours ago

Anaheim, California, United States Oceania International Full time

Operations Manager Job Overview

Oceania International is a dynamic and rapidly growing e-commerce company specializing in diverse product lines across multiple emerging brands, including Gunnr, AHM, Wilprep Kitchen, Kyoku Knives, Birch Hunters, Zumi Access, and more. We are committed to delivering high-quality products while fostering innovation and customer satisfaction.

Main Responsibilities:

  • Lead the launch and growth of new brands by refining brand positioning, pricing models, and promotional campaigns.
  • Drive business growth through innovative sales and marketing strategies, maintaining and expanding relationships with key partners and stakeholders.
  • Organize cross-functional meetings to align on brand goals, sales objectives, and go-to-market strategies.

Cross-Departmental Collaboration:

  • Serve as a key liaison between operations, marketing, sales, and product development to ensure seamless execution of business strategies.
  • Foster clear communication and strategic alignment by hosting regular interdepartmental meetings.
  • Collaborate closely with the marketing team to develop and execute promotional activities.

Sales and Business Development:

  • Support the sales team by aligning operational processes with sales targets.
  • Collaborate with sales leadership to forecast sales, track performance metrics, and execute lead-generation initiatives.
  • Cultivate and strengthen relationships with key partners and stakeholders.

Process and Operations Development:

  • Design and implement end-to-end operational processes, including product sourcing, inventory management, and customer delivery.
  • Standardize procedures for product development, quality assurance, and supply chain management.
  • Continuously evaluate and improve operational workflows.

Project Management:

  • Lead cross-functional projects by allocating resources, managing timelines, and ensuring on-time delivery.
  • Partner with marketing and product teams to support brand-building initiatives.
  • Oversee warehouse operations, focusing on inventory management and shipping logistics.

Customer Services & Technical Support Management:

  • Lead the Customer Service and Technical Support teams, ensuring they have necessary product knowledge and customer service skills.
  • Manage the CRM ticketing system to track and resolve customer issues efficiently.
  • Implement and maintain comprehensive dashboards to monitor key metrics.

Data-Driven Decision Making:

  • Develop and manage dashboards to monitor key performance indicators, including sales performance and customer satisfaction.
  • Leverage operational and market data to drive informed decision-making.
  • Regularly assess the impact of go-to-market strategies and make data-driven adjustments.

Process Optimization:

  • Identify and implement strategies to streamline operations, improve workflow efficiency, and reduce operational bottlenecks.
  • Work closely with departments to enhance cross-functional coordination and execution.

Product Lifecycle Management:

  • Oversee the entire product lifecycle, from procurement to international shipment logistics.
  • Ensure smooth and timely transfers between warehouses and manage product delivery timelines.

Supply Chain and International Shipment Management:

  • Manage the entire supply chain process, ensuring efficient procurement, inventory management, and timely product delivery.
  • Oversee international logistics, particularly container imports from overseas.
  • Work with the supply chain team to enhance product availability and streamline imports.

Financial Management and Budgeting:

  • Develop and oversee operational budgets, ensuring alignment with the company's overall financial goals and objectives.
  • Monitor operational expenses and financial performance, identifying areas for cost reduction and revenue optimization.
  • Collaborate with the finance team to forecast financial projections and drive overall business growth.

ERP & Warehouse Management:

  • Utilize ERP systems to manage inventory tracking, product replenishment, and overall product management.
  • Oversee warehouse operations, ensuring efficient organization and timely order fulfillment.
  • Work closely with marketing teams to manage demo rooms and affiliate programs.

Data Analysis & Reporting:

  • Develop and manage dashboards for customer service, technical support, marketing, and repair teams.
  • Analyze performance data to identify opportunities for operational improvements and provide actionable insights for decision-making.

Requirements:

  • Bachelor's degree in Operations Management, Business, or a related field.
  • 5+ years of management experience in e-commerce, product operations, or a related industry.
  • Proven experience in project management, brand development, and driving business growth through strategic initiatives.
  • Proficient in Microsoft Office, Google Suite, ERP systems, and data analytics tools such as Tableau.
  • Strong analytical, communication, and problem-solving skills.
  • Bilingual in Mandarin, with experience working in bilingual or multicultural environments.

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