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Patient Access Coordinator
2 months ago
Job Summary
This position is accountable for registering patients in an accurate and timely manner by obtaining individual identifying and biographical data following appropriate check-in processes. This position rotates departments, including emergency, outpatient, and labs.
Key Responsibilities
- Schedules appointments as deemed appropriate by the department and performs patient registration activities, including preregistration, obtaining insurance information, medical and demographic data, and entry of diagnostic ICD-9 and/or ICD-10 CPT coding.
- Answers phones and directs calls in a courteous and efficient manner.
- Relays information to patients and family members according to HIPAA Regulations.
- Prepares patient liability estimations for both pre-service/scheduled services and walk-ins.
- Prioritizes work effectively.
- Utilizes effective communication skills to incorporate Spectrum Health standards while providing service to patients, colleagues, other departments, and physician offices.
- Operates standard office equipment, including Microsoft systems, calculators, photocopiers, fax machines, and CD burners.
- Works with the Pre-service Center and/or physician's office to obtain or change authorizations required per Imaging protocols or script compliance.
- Transports and escorts patients via wheelchair as needed.
- Informs patients of delays in appointment times when requested.
- Calls the physician/physician's office/Quest labs when patients arrive without a script or required labs.
- Participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety-related competencies and requirements on a timely basis.
- Performs other duties as assigned.
Additional Responsibilities
- Initializes and assists patients with required paperwork associated with each department.
- Responsible for monitoring and reviewing all diagnostic scripts from physicians to ensure the correct exam is performed and billed.
- Responsible for creating CDs of patient exams and digitizing images into the PACS system.
- Handles and prepares CD requests for other healthcare facilities and physicians.
- Calls patients prior to procedural testing to confirm appointment and prep information.
- Operates standard office equipment, including Microsoft systems, calculators, photocopiers, fax machines, and CD burners.
- Monitors inventories related to the job and orders accordingly.
Benefits
- Comprehensive benefits package to meet your financial, health, and work-life balance goals.
- On-demand pay program powered by Payactiv.
- Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more.
- Optional identity theft protection, home and auto insurance, pet insurance.
- Traditional and Roth retirement options with service contribution and match savings.
Qualifications
- High school diploma.
- Communication skills.
- Knowledge of ICD-9 and ICD-10 CPT coding, medical terminology, and/or revenue cycle knowledge.
- Ability to effectively manage multiple tasks.
- Knowledge and experience with a variety of information systems, experience with spreadsheet and word processing software, and keyboard proficiency.
Preferred Qualifications
- 1 year of relevant experience in a customer service role or healthcare industry.
About Spectrum Health
Spectrum Health is a nationally recognized health system committed to improving health, instilling humanity, and inspiring hope. We are dedicated to cultivating and investing in our team members, providing a collaborative culture where all are encouraged to bring their whole selves to work.
