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Patient Access Coordinator
2 months ago
Under the direction of the Manager of Patient Access, this position is accountable for registering patients in an accurate and timely manner by obtaining individual identifying and biographical data following appropriate check-in processes. This position rotates departments, including emergency, outpatient, and labs.
Key Responsibilities- Schedules appointments as deemed appropriate by the department and performs patient registration activities, including preregistration, obtaining insurance information, medical and demographic data, entry of diagnostic ICD-9 and/or ICD-10 CPT coding, and other information related to diagnostic procedures to ensure billing accuracy.
- Answers phones and directs calls in a courteous and efficient manner.
- Relays information to patients and family members according to HIPAA Regulations.
- Prepares patient liability estimations for both pre-service/scheduled services and walk-ins.
- Prioritizes work effectively.
- Utilizes effective communication skills to incorporate Corewell Health standards while providing service to patients, colleagues, other departments, and physician offices.
- Operates standard office equipment, including Microsoft systems, calculators, photocopiers, and fax machines.
- Works with the Pre-service Center and/or physician's office to obtain or change authorizations required per Imaging protocols or script compliance.
- Transports and escorts patients via wheelchair as needed.
- Informs patients of delays in appointment times when requested.
- Calls the physician/physician's office/Quest labs when patients arrive without a script or required labs.
- Participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety-related competencies and requirements on a timely basis.
- Performs other duties as assigned.
- Initializes and assists patients with required paperwork associated with each department.
- Responsible for monitoring and reviewing all diagnostic scripts from physicians to ensure the correct exam is performed and billed.
- Responsible for creating CDs of patient exams and digitizing images into the PACS system.
- Handles and prepares CD requests for other healthcare facilities and physicians.
- Calls patients prior to procedural testing to confirm appointment and prep information.
- Operates standard office equipment, including Microsoft systems, calculators, photocopiers, fax machines, and CD Burner.
- Monitors inventories related to the job and orders accordingly.
As a team member at Corewell Health, you will play an essential role in delivering personalized healthcare to our patients, members, and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders, and innovators that continue to build on one shared mission statement - to improve health, instill humanity, and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.
