Field Engineering Specialist

3 weeks ago

Cincinnati, Ohio, United States Roche Holdings Inc. Full time

At Roche, we're committed to advancing healthcare through innovative diagnostics and therapeutic products. As a Field Engineering Specialist, you'll play a critical role in delivering exceptional support to our customers.

The Opportunity:

  • You'll travel and showcase your expertise in technical repair and installation for Roche assigned product lines.
  • You'll offer valuable service to laboratory customers in your assigned territory.
  • The role involves routine technical support, on-site service, repair, and installation of Roche products.
  • You'll serve as a customer contact for technical and service-related issues and perform preventative maintenance.
  • The position requires diagnosing and resolving mechanical, hardware, software, and system failures.
  • You'll document all activities, contribute to quality improvement, and focus on maximizing customer satisfaction.

Requirements:

  • High school diploma and 2 years of technical school or equivalent military training or work experience are required.
  • 5 years of progressive experience in repairing or servicing mechanical/system hardware and software, or networking/wireless networking is necessary.
  • Successful completion of training or certification as defined by RD Services Leadership and policy is mandatory.
  • The ability to travel, including overnight travel, is a requirement for this role.

Preferred Qualifications:

  • 8+ years of progressive experience or a Bachelor's degree in a relevant field plus 4+ years of progressive experience are required.
  • Advanced knowledge of electronics, electro-mechanical systems, information technology, and basic chemistry is essential.
  • The ability to serve as an internal technical resource, provide support after hours and on weekends/holidays, and maintain strong customer relationships is critical.

Relocation benefits are available for this position. The expected salary range for this position based on the primary location of Ohio is $66,200 and $123,000. Annual. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.

Benefits

At Roche, we're committed to creating a world where everyone has access to the healthcare they need today and for generations to come. As a global leader in healthcare, we offer a broad portfolio of products, tools, and services that help in the prevention, diagnosis, and management of diseases. We're an equal opportunity employer and strictly prohibit unlawful discrimination based upon an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.

If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.

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