Network Operations Specialist
4 weeks ago
Element is seeking a highly skilled Network Operations Specialist to join our growing IT Operations Team. This role will focus on 2nd line network operational support and provide day-to-day operational support for all Element's Global Network Services.
Key Responsibilities- Operational support and maintenance of Element's global network
- Monitoring core systems for effectiveness and proactive maintenance
- Efficient and effective management of 2nd line incidents resulting in successful and timely resolution meeting Element business SLAs
- Build and maintain strong relationships with both internal customers and external partners
- Operational support for acquisitions and integrations
- Broad technical knowledge and experience supporting and troubleshooting Cisco platforms
- Experience managing and troubleshooting networking protocols across multiple platforms deployed in the Element network environment
- Experience managing and troubleshooting firewalls, such as SonicWall, Fortinet, and Cisco FTD
- Experience in network monitoring and management tools, such as SolarWinds or Zabbix
- Display technical credibility, independent judgment, and decision-making experience on networking matters
- Ability to overcome challenges in remote working, such as overseas locations, cultural differences, and split time-zones
- Excellent communication and customer-facing skills
- Good problem-solving and analytical skills when determining the impact of network issues quickly, combined with sound decision-making skills under pressure
- Demonstrate planning, documentation, and organizational skills
- Experience in delivery using IT infrastructure management best practices and standards, ITIL/ITSM principles and practices, and change management in large environments
- Demonstrate understanding of IT security issues in global network environments
- Bachelor's degree in computer science, information technology, mathematics, business administration, or a related field
At Element, we are committed to creating a safer world by providing high-quality testing, inspection, and certification services. We are an equal opportunity employer and welcome applications from diverse candidates.
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