Customer Service Billing Representative

2 weeks ago


Cincinnati, Ohio, United States Spectrum Inc Full time
About the Role

Spectrum Inc is seeking a highly skilled and customer-focused Billing Representative to join our team. As a Billing Representative, you will be responsible for resolving customer billing inquiries and account issues, adjusting services as requested, and upholding positive customer relationships.

Key Responsibilities
  • Provide exceptional customer service and support to resolve billing inquiries and account issues
  • Adjust services as requested by customers and ensure accurate billing information
  • Uphold positive customer relationships and provide a seamless experience
  • Work collaboratively with internal teams to resolve complex issues
  • Meet regular sales goals by educating customers about service options and upselling to increase the value of their investment
Requirements
  • Ability to read, write, speak and understand English
  • High School Diploma or GED
  • Preferred qualifications: 6 months or more of customer service experience and 6 months or more experience working with computers and multiple software applications
What We Offer

Spectrum Inc offers a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life. Our benefits include fully paid training and time off, comprehensive health packages, retirement savings, free Spectrum services where available, and more.

Why Join Us

At Spectrum Inc, we believe in growing a workforce that reflects our communities and providing equal opportunities for employment and advancement. We are committed to creating a diverse and inclusive team where you will feel valued and supported in your career growth.



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