Customer Service Representative

2 weeks ago


Cincinnati, Ohio, United States Western & Southern Life Full time
Job Title: Customer Service Advocate-Onsite

Overview:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advocate-Onsite. As a key member of our team, you will be responsible for providing exceptional customer service and sales support to our clients.

Responsibilities:

  • Provide outstanding customer service and support to clients through various communication channels, including phone, email, and in-person interactions.
  • Sell additional insurance products to clients to ensure they have the necessary coverage for their families.
  • Utilize active listening skills to understand and process client requests, including resolving billing concerns, handling policy change requests, and guiding clients through the process of filing for insurance benefits.

Qualifications:

  • 1-2 years of customer service experience, preferably in a call center or insurance industry setting.
  • Strong communication and interpersonal skills, with the ability to work effectively with clients and colleagues.
  • Ability to multitask and prioritize tasks in a fast-paced environment.
  • High school diploma or equivalent required; life and health insurance license preferred.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.


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