Member Engagement Representative

6 days ago


Indianapolis, Indiana, United States Professional Management Enterprises Full time
Job Summary
Professional Management Enterprises is seeking an experienced Call Center Representative to join our team. This is an exciting opportunity to work with a dynamic organization that values customer satisfaction and employee growth. As a Call Center Representative, you'll be responsible for providing top-notch service to our members, resolving their concerns, and ensuring their transportation needs are met. Our goal is to provide reliable, efficient, and personalized service to every member we serve.

In this role, you'll handle member calls, respond to emails and messages, and collaborate with internal teams to resolve issues and improve processes. You'll also analyze data to identify trends and areas for improvement, contributing to our ongoing efforts to enhance our services. We're looking for someone who is passionate about delivering exceptional customer experiences, has excellent communication skills, and can work effectively in a fast-paced environment.

The ideal candidate will have:
• A strong understanding of customer service principles and practices
• Excellent communication and problem-solving skills
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office and other software applications
• A professional demeanor and excellent interpersonal skills
• Bilingual Spanish language skills (a plus)

We offer a competitive salary of $15.00/hour, opportunities for advancement after 90 days, and a comprehensive benefits package. Join our team and contribute to making a positive impact in people's lives

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