Kitchen Director

1 day ago

Tampa, Florida, United States Chick-fil-A Full time
About this Position:

As a Director at Chick-fil-A, you will be responsible for leading a team of leaders and team members to deliver exceptional customer service and quality food. You will work closely with the Operator and senior leadership to achieve excellence in the area you are responsible for. This includes tracking and reporting on key metrics, developing and executing plans to improve performance, and resolving employee performance and policy/procedure violations.

Responsibilities:
  • Work closely with the Operator and senior leadership to achieve excellence in the area you are responsible for.
  • Track and report on the key metrics in your area of responsibility.
  • Develop and execute plans to continuously improve your area of responsibility.
  • Resolve employee performance and policy/procedure violations discovered or reported by the Leadership Team.
  • Work with the Leadership Team to ensure appropriate daily restaurant staffing levels.
  • Must be an excellent coach, communicator and team builder.
  • Achieve Strategic business results through focus and action on Monthly and Quarterly objectives and tasks.
  • Maintains a positive working relationship and treats all employees with respect while providing them with direction and feedback.
  • Serves as subject matter expert for all tasks and processes.
  • Responsible for inventory & facilities management.
  • Complete understanding of each key position in their area of responsibility.
  • Use our CORE 4 model to serve guests: create eye contact, share a smile, speak with an enthusiastic tone, and always say my pleasure.
  • Operating the POS system and other order taking technology at the front counter, in the drive-thru cockpit, or outside in the drive-thru.
  • Operating various pieces of cooking and service equipment.
  • Look for opportunities to stock or clean when not serving a customer.
  • Following the proper process for the position you are assigned.
  • Checking for product quality and consistency.
  • Assist leadership in executing opening or closing procedures.
  • Assisting in all team member positions throughout your shift as needed.
  • Demonstrate knowledge of the brand and menu items.
  • Complete all tasks assigned beyond the job description, if necessary.
  • Complete all tasks assigned to you by the leadership team.
Duties:
  • Communicate Team Member performance and policy/procedure violations of Production Team Members to the Leadership Team.
  • Work with the Leadership Team to ensure appropriate daily restaurant staffing levels for Production Team Members.
  • Ensure that the shifts are running smoothly in the kitchen.
  • Train new Kitchen Team Members and Leaders and follow up to ensure they're equipped for success.
  • ERGQ and Daily Safe Performance.
  • Achieve strategic, annual business results through focus and action on tactical monthly and quarterly objectives and tasks for the kitchen.
  • Oversee waste reduction and tracking.
  • Maintain cleanliness for Kitchen- backstage tour ready.
  • Responsible for Food Safety score.
  • Maintain a positive working relationship and treat all individuals with respect while handling coaching conversations and providing them with direction and feedback.
  • Serve as subject matter expert to leadership for ongoing kitchen support.
  • Complete understanding of each key position in both the front and back of the store.
  • Serve as a Mentor and Coach.
  • Responsible for inventory and facility management.

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