Zone Access Manager, Patient Services

7 days ago

Fremont, California, United States Ardelyx Full time
Job Summary

Ardelyx is seeking a highly skilled Zone Access Manager, Patient Services to join our team. As a key member of our Patient Services team, you will serve as a dedicated point of contact for Ardelyx Area Business Directors and Patient Access Managers within your defined geography and aligned accounts.

Responsibilities
  • Support the entire patient access journey in collaboration with internal stakeholders, third-party partners, and healthcare providers.
  • Collaborate with Ardelyx Area Business Directors and Patient Access Managers to identify key members of the patient's healthcare provider care team who are responsible for guiding patients along their journey to access Ardelyx medications.
  • Educate healthcare providers and office staff on available patient assistance programs and explain the importance of their role in facilitating access to therapy for appropriate, eligible patients.
  • Provide majority of engagements virtually using a multichannel approach to enhance the healthcare provider experience, using approved tools to support and address questions about coverage requirements.
  • Serve as payer and pharmacy expert for defined geography and proactively communicate changes to key stakeholders, both internal and external, in a timely manner.
  • Coordinate with other patient services, market access, and field personnel where appropriate.
  • Identify market access trends from local, regional, or national payers in assigned geography, and partner with stakeholders to enable appropriate patient access and/or support patient pull-through.
  • Maintain and grow knowledge of national, regional, local, and account market dynamics, including coverage and prior authorization requirements.
  • Adapt and pivot to manage change and complexity, demonstrating agility to flex when markets, policies, and dynamics change.
  • Maintain and grow knowledge of hub and specialty pharmacy channels to improve healthcare provider support.
Requirements
  • A minimum of a B.A/B.S. required; advanced degree within business or healthcare preferred.
  • 3+ years of experience within Patient Access Services (hub/call center), healthcare operations, sales, and/or public or private reimbursement services.
  • Strong functional knowledge of specialty pharmacy and health insurance and benefits, including Medicare Part D, commercial, and Medicaid.
  • Knowledge of healthcare provider office processes regarding patient flow, prescription flow, and clinic office operations.
  • Outstanding customer relationship, interpersonal, and communication skills, with the ability to effectively work with diverse audiences and influence cross-functionally.
  • Self-motivated, high degree of initiative, high achievement, and superb attention to detail.
  • Strong verbal communications skills and demonstrated ability to write clearly.
What We Offer

Ardelyx offers a competitive compensation package, including an annual bonus target and equity awards, subject to eligibility and other requirements. We also offer a robust benefits package, including a 401(k) plan with generous employer match, 12 weeks of paid parental leave, up to 12 weeks living organ and bone marrow leave, equity incentive plans, health plans (medical, prescription drug, dental, and vision), life insurance, and disability, flexible time off, annual Winter Holiday shut down, and at least 11 paid holidays.

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