Global Relocation Support Specialist
4 days ago
We are seeking a skilled Global Relocation Support Specialist to join our team at Bluestar Corporate Relocation Services. This is an excellent opportunity for someone who enjoys working independently with customers and prefers a fast-paced work environment.
About Us
Bluestar Corporate Relocation Services (BCRS) is a vehicle transportation company within the fast-paced logistics space. We offer specialized car shipping globally, focusing on service, reliability, transparency, and consistency.
Responsibilities
As a Global Relocation Support Specialist, you will be the main contact for the customer and responsible for fostering a positive relationship. Your duties will include handling customer orders, correspondence, complaints, updates, and inquiries, especially on major accounts. You will review transactions and communicate with the customer on all developments during the move, producing great results measured by customer satisfaction, efficiency, and on-time delivery.
Key responsibilities include:
- Fostering a positive relationship with customers as their primary point of contact
- Handling customer orders, correspondence, complaints, updates, and inquiries, especially on major accounts
- Reviewing transactions and communicating with customers on all developments during the move
- Producing great results measured by customer satisfaction, efficiency, and on-time delivery
- Participating in proactive client outreach efforts to resolve issues before they become complaints
- Providing follow-up/feedback to internal associates on issue resolution as needed while keeping upper management informed
- Completing and evaluating post-move follow-up customer satisfaction surveys
- Order entry and data integrity
Benefits
We offer outstanding benefits and opportunities for growth, including:
- Medical and dental plans
- Vision discount plan
- 401(k) retirement plan
- Company-paid life insurance
- Paid vacation and holidays
- Bonus program
Requirements
To succeed in this role, you must have customer service experience, be able to work in person Monday-Friday from 8 am-5 pm, and be willing to work a rotating schedule after normal business hours if needed. You must also be able to multitask and work in a fast-paced environment.
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