Customer Experience Specialist

7 days ago


Hillside, United States CarMax Full time
Unlock a Rewarding Career as a Customer Experience Specialist at CarMax

We are seeking highly motivated and customer-focused individuals to join our team as Customer Experience Specialists. In this role, you will play a crucial part in delivering exceptional customer experiences, ensuring that every interaction with our customers is positive and memorable.

About the Role:

  • As a Customer Experience Specialist, you will be responsible for assisting customers in finding their perfect vehicle, providing expert knowledge of our inventory, and guiding them through the sales process.
  • You will work closely with colleagues to ensure seamless transactions, maintaining accurate records and documentation throughout.

Salary and Benefits:

We offer a competitive salary, starting at $55,000 per year, while training, which increases to a base commission after 640 hours of selling. Our comprehensive benefits package includes medical, dental, and vision insurance, 401(k) matching, and paid time off.

Requirements and Qualifications:

  • A minimum of 1 year of sales or customer service experience in retail or a related field.
  • Excellent communication and interpersonal skills, with a strong ability to build relationships with customers.
  • Self-motivated and driven, with a high level of enthusiasm for meeting goals and exceeding customer expectations.

About CarMax:

CarMax is an innovative company that has revolutionized the way cars are bought and sold. With over 200 locations nationwide, we pride ourselves on delivering honest, transparent, and high-integrity experiences to our customers. As one of the Fortune 100 Best Companies to Work For, we prioritize diversity, equity, and inclusion, offering a dynamic and supportive environment for our associates to grow and succeed.



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