Retail Services Coordinator
5 days ago
About the Role
Fanatics is seeking a highly skilled and detail-oriented Retail Services Coordinator to join our team. As a key member of our operations team, you will play a critical role in ensuring the smooth execution of our retail services.
Key Responsibilities
- Order Management: Manage daily order banks for designated retail accounts to ensure accurate and timely shipments.
- Partner Collaboration: Work closely with Sales and Operations teams to determine the right action plan for Fanatics and our retail accounts regarding orders and shipments to drive revenue plans and elevate service.
- Booking Deadline Management: Manage the booking deadline order entry and confirmation process, including validation of expected demand and alignment with Sales on pricing and launch dates.
- Order Processing: Process sales orders via manual or electronic means (EDI) and confirm all orders received accurately, troubleshooting any issues that arise.
- Reporting and Analysis: Maintain a working knowledge of internal systems to run internal reporting via BI and FMS, analyzing data to provide order status to the Sales team and Retail Buyers, and actively root cause and problem solve on delivery or system-related issues.
- Vendor Compliance: Maintain vendor compliance, including item setup, vendor-applied services, ticketing, and special order processes.
- Customer Support: Respond to internal and external inquiries regarding orders, shipments, products, vendor-applied requirements, and pricing.
- Special Projects: Manage special projects and other duties as assigned.
Requirements
- Results-Driven Achiever: Must be a results-driven achiever who is detail-oriented, able to prioritize tasks, and work with multiple deadlines.
- Problem-Solving Skills: Identifies and resolves problems in a timely manner, gathers and analyzes information skillfully, develops alternative solutions, and works well in group problem-solving situations.
- Communication Skills: Strong written and verbal communication skills, with the ability to communicate clearly, informatively, professionally, and effectively.
- Interpersonal Skills: Ability to multitask and thrive in a fast-paced environment, meets deadlines with internal and external partners, and develops rapport and relationships with all levels of organization internally and externally.
- Self-Starter: Positive and motivated, self-starter who takes initiative with minimal supervision.
- Experience: 2+ years of related Account Service and/or Sales Analysis experience.
- Technical Skills: Proficient in Microsoft Excel and PowerPoint, with knowledge and experience with FMS, SAP B1, and Order Management a strong asset.
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