Customer Service Representative
1 month ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Specialist. As a key member of our sales team, you will be responsible for providing exceptional customer service and ensuring a seamless buying and selling experience for our customers.
Key Responsibilities- Provide exceptional customer service by guiding customers through the sales process and addressing any concerns or issues they may have.
- Conduct vehicle condition assessments and communicate information to buyers to facilitate customer appraisals.
- Check in and receive vehicles, complete daily scanning and reconciliation of vehicle inventory, and perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
- Perform various administrative duties, including printing daily reports, maintaining transaction paperwork, and contacting finance companies regarding customer contracts.
- Create service appointments and review repair order invoices for retail service work performed, ensuring accuracy of documentation for billing.
- Demonstrate exceptional communication skills and ability to build and maintain strong relationships with customers and colleagues.
- Display confidence in self, the product, and CarMax, and balance the needs of the customer and the business when making decisions.
- Seek to fully understand and meet customer needs, create win-win solutions to customer issues, and get work done well, on time, and follow the right process.
- Perform multiple duties in a high-energy, fast-paced working environment, read, interpret, and transcribe data to maintain accurate records, and lift objects that weigh up to 25 lbs.
CarMax is a leading retailer of used cars, committed to delivering honest, transparent, and high-integrity experiences to our customers. We are a team of over 25,000 associates who work together to deliver iconic customer experiences and help every associate grow their career and achieve their best, at work and in their community.
We are an equal opportunity employer and welcome applications from all qualified candidates. Upon an applicant's request, we will consider reasonable accommodation to complete the CarMax Job Application.
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Customer Service Representative
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