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Financial Care Specialist I

2 months ago

Beverly Hills, California, United States CEDARS-SINAI Full time
Job Summary

Cedars-Sinai is seeking a highly skilled Financial Care Specialist I to join our Patient Financial Services team. As a key member of our team, you will be responsible for providing exceptional customer service to patients, identifying and resolving customer inquiries, concerns, and issues, and following up on accounts to ensure payment and resolution.

This is an exciting opportunity to work in a dynamic and inclusive environment that values innovation and excellence. If you are a motivated and detail-oriented individual with a passion for delivering outstanding customer service, we encourage you to apply.

Key Responsibilities
  • Provide patient relations support to Patient Financial Services, performing duties such as identifying, analyzing, resolving, and responding to customer inquiries, concerns, and issues.
  • Follow up on accounts to ensure payment and resolution, working independently and utilizing strong customer service skills to deescalate issues quickly.
  • Apply detailed knowledge of hospital and department policies, procedures, and systems to effectively monitor assigned work queues and workload, ensuring resolve of accounts in a timely and accurate manner.
  • Adhere to documentation standards of the department, accurately using activity codes, and maintaining acceptable levels of speed and accuracy.
  • Negotiate and document payment plans within established policies, achieving timely and accurate account collection for hospital and professional services.
  • Respond timely, effectively, and appropriately to deliverables, sharing knowledge, time, and expertise to assist other members of the team.
Requirements

High School Diploma/GED required. Associate's degree in business administration or a related major or college level courses in finance, business, or health insurance preferred.

A minimum of 1 year of hospital billing or professional billing and/or collection experience with customer service and call center experience required.

Why Work at Cedars-Sinai?

Beyond outstanding employee benefits, including health and dental insurance, vacation, and a 403(b), we take pride in hiring the best employees. Our accomplished staff reflects the culturally and ethnically diverse community we serve, creating a dynamic, inclusive environment that fuels innovation.

We are committed to creating a workplace that values diversity, equity, and inclusion, and we encourage applications from candidates who share our values.