Financial Center Manager

4 weeks ago

Beverly Hills, California, United States Bank of America Full time
Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Our goal is to be a great place to work for our teammates around the world, and we achieve this by being a diverse and inclusive workplace for everyone.

We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Key Responsibilities
  • Develops talent, including proactive sourcing of candidates
  • Manages client traffic, engaging and appropriately routing clients, and fostering client retention
  • Manages business results through formalized management routines and coaching
  • Creates a world-class client experience environment
  • Manages market-level initiative prescribed by market leaders
  • Drives operational excellence by engaging employees on business strategy
  • Manages organizational priorities and effective execution
Managerial Responsibilities
  • Breaks down barriers to create a more inclusive environment that supports company D&I goals
  • Challenges end-to-end process efficiency and effectiveness, champion data-driven decision-making and removes obstacles to optimize operations
  • Contributes to enterprise strategy and influence messaging to connect team contributions to business purpose, results, and success
  • Inspects and challenges risk controls, governance and culture to ensure the timely identification, escalation, debate and remediation of risk across the organization
  • Coaches to sustain and elevates organizational performance while differentiating to ensure pay for performance
  • Efficiently allocates and manages resources across the organization to drive short and long-term profitability
  • Inspects and manages the health of the bench to ensure succession for the organization, while supporting enterprise talent needs
  • Mobilizes organizational resources to deliver the full range of the bank's capabilities to meet client needs and to gain competitive advantage

Requirements

  • 1+ years leadership experience demonstrated through one or a combination of the following: coaching, training, or motivating a diverse work team
  • Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client
  • Collaborates effectively to get things done, building and nurturing strong relationships
  • Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives
  • Is confident in identifying solutions for clients based on their needs and can resolve problems independently or bring in others as needed
  • Communicates effectively and confidently, and is comfortable engaging all clients
  • Has the ability to learn and adapt to new information and technology platforms
  • Applies strong critical thinking and problem-solving skills to meet clients' needs
  • Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
  • Efficiently manages your time and capacity
  • Can manage complexity, prioritize tasks, delegate and execute in a fast-paced environment
  • Can interpret performance results, find opportunities to drive success and hold others accountable to results
  • Can be flexible to work weekends and/or extended hours as needed

Desired Qualifications

  • 1+ years management experience including hiring, coaching, and developing direct reports
  • Experience in financial services and knowledge of financial services industry, products and solutions
  • Experience working in an environment with individual and team goals where goals were routinely met or exceeded
  • Bilingual skills

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