Customer Service Representative

1 month ago


Rolling Meadows, Illinois, United States Driven Car Wash Full time
Job Description

Driven Car Wash is a dynamic and innovative express car wash operator with a strong presence in the Chicagoland area. We foster a culture of outstanding leadership, creativity, and expertise. We empower our employees to use their talents to develop new solutions, meet new demands, and provide exceptional services and products. We are seeking a motivated and ambitious sales associate to grow our membership base. Our sales associates receive comprehensive training and growth opportunities. Driven offers a competitive compensation plan – starting base pay of $16+ per hour, commissions on individual sales, and monthly incentive pay, resulting in attractive all-in compensation. For those seeking long-term career growth or shorter-term goals, working at Driven can be a great way to achieve their objectives. Driven is committed to finding the right person for the right seat. Our core values are Humble, Hungry, and Smart, which drive us to continuously improve every day.

The Driven Way

  • Treat our customers with the utmost respect and care.
  • Exceed our customers' expectations.
  • Follow established processes, be consistent, efficient, and demonstrate a sense of urgency.
  • Deliver the highest quality results achievable.
  • Be professional, respectful, and friendly with our customers and team members.
  • Treat our business as if it were your own.
  • Employ the best, train, and retain them.
  • Reward performance through appreciation, rewards, and pay.
  • Strive to do better every single day.

Benefits of Being on the Driven Team

  • A friendly and dynamic work environment.
  • Flexible scheduling.
  • Starting wages of $15+ per hour plus commissions.
  • Fully paid health insurance for full-time employees after 60 days.
  • Refer a Friend Program.
  • Uniform allowance.
  • Free weekly car wash.
  • Health insurance (for full-time employees).

Essential Duties and Responsibilities

  • Greet and assist customers through the car wash process with a smile and focused attention.
  • Inform customers about promotions, sales, and memberships according to training standards.
  • Promote a safety-conscious culture and safe working environment.
  • Ensure customer satisfaction and loyalty.
  • Participate in facility, equipment, and property maintenance.
  • Go above and beyond to help customers and colleagues.
  • Weekends and schedule flexibility are expected.

Requirements

  • High school diploma or equivalent.
  • A high level of initiative, attention to detail, and pride in a job well done.
  • Customer service experience preferred.
  • Previous sales experience preferred but not required.

Physical Demands

In performing the duties of this position, the employee is frequently required to stand and walk throughout the workday; use of hands; reach with hands and arms; climb or balance; stop, crouch, and kneel. The employee may have to lift and/or move objects up to 25lbs regularly and occasionally up to 50lbs.

Working Environment

The candidate must perform this job safely by standard operating procedures without endangering the health or safety of self or others. This position works in a typical outdoor car wash environment. This person must adhere to company safety guidelines and protocols.

Driven Car Wash is an Equal Opportunity Employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.



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