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Key Holder, Marin

2 months ago

San Rafael, California, United States Equinox Full time
Job Title: Key Holder, Marin

Job Summary:

We're seeking a highly motivated and customer-focused Key Holder to join our team at SoulCycle Marin. As a Key Holder, you will be responsible for providing exceptional customer service, maintaining a positive attitude, and taking initiative to ensure a successful class check-in process. If you're passionate about delivering an outstanding experience to our clients and working in a fast-paced environment, we'd love to hear from you

Responsibilities:

• Provide high-level customer service and hospitality to clients
• Assist the Studio Management in daily studio tasks and projects
• Maintain a positive attitude and take initiative
• Provide support to the SoulCycle instructors to ensure a successful class check-in process
• Work as a cohesive team with all SoulCycle staff members to ensure efficiency and camaraderie
• Assist with the training and coaching of new hires for the front desk staff team
• Maintain product knowledge for all studio retail operations
• Maintain the distinct SoulCycle aesthetic, appearance, atmosphere, and culture
• Studio cleaning and prepping, including cleaning of exercise equipment (bikes, weights), floors, and mirrors
• Common area cleaning, including, front desk, lockers, retail shelves, office, and hallways
• Bathroom and changing room cleaning

Qualifications:

• Must have customer service experience
• Must have the ability to prioritize and multi-task within a fast-paced environment
• Must be willing to initiate tasks and perform duties without direction
• Must have excellent communication skills and be able to work with a wide range of personalities
• Must have outstanding customer service and problem-solving skills
• Must have a positive, can-do attitude
• Must have friendly and professional phone and email etiquette
• Must have superior organizational skill
• Must have at least 3 days of availability week over week, totaling 20 hours, with one of those days being a Saturday or Sunday
• All employees are expected to be available to work peak holiday shifts

Pay Transparency: $15.50

Additional Information:

For additional information, visit our Career Site: https://www.soul-cycle.com/careers/