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Business Process Improvement Lead

2 months ago

Newark, Delaware, United States City National Bank Full time
About the Role

We are seeking a highly skilled Business Process Improvement Lead to join our team at City National Bank. As a key member of our Business Process & Controls Improvement team, you will play a critical role in evaluating business processes and advising on incremental enhancements to workflow, systems, and controls.

Key Responsibilities
  • Leverage data to identify current and emerging risks and design suitable fraud control augmentations
  • Work with business, product, or channel owners to ensure awareness of fraud risks and influence adoption of fraud controls that are commensurate with risk appetite and client experience expectations
  • Effective communication of fraud trends and solutions is critical
  • Support new or existing product / channel fraud risk assessments to ensure vulnerabilities are identified and steps are taken to mitigate the risk
  • Develop, disseminate, and present fraud metrics, which enable understanding of risk and the efficacy of implemented solutions
  • Gather input from stakeholders, via interviews, facilitated requirements workshops, document analysis, surveys, site visits, business process analysis, work flow and task analysis, ensuring the right questions are asked to produce essential requirements, troubleshoot issues, perform root cause analysis, etc
  • Analyze and measure the effectiveness of existing business processes and develops repeatable and quantifiable business process improvements to meet scalability, risk management, and quality goals
  • Work collaboratively across the business functions to challenge current state processes, and test and develop innovative future state processes, while understanding and communicating upstream/downstream impact of proposed changes
  • Lead training plan development, developing user documentation (e.g checklists, reference guides, etc.), and user training to ensure sustainability of enhanced processes and controls
  • Assist with remediating process and control gaps and issues, including analyses of potential enhancements to the original approach, to determine and build the best solution available within constraints and capabilities
  • Collaborate with the Process Documentation team to document each process, sub-process, and corresponding controls, which includes procedures, desktop procedures, process with control maps, metrics with guardrails, on-going monitoring routines, and issue escalation processes
  • Communicate project status and milestone completion to Manager and key business stakeholders
  • Assist with defining the change management / user adoption strategy and metrics
  • Support development, implementation, and continuous improvement of tools, templates, and best practices that support process and control improvement activities
  • Support a high-performance environment by fostering an inclusive work environment, helping/elevating peers, and taking ownership of individual developmental goals
  • Act as brand ambassador of the Business Process & Controls Improvement team by developing solid working relationships across the organization as to facilitate communication and strategic partnerships
  • Contribute to ad-hoc assignments and special projects
Requirements
  • Bachelor's Degree or equivalent
  • Minimum of 8 years of experience in financial services with a good understanding of the fundamental principles of banking, project management, and business control work
  • Minimum of 2 years in operations, risk management, quality assurance, compliance, or an internal control/audit capacity
  • Strong analytical and complex problem-solving skills
  • Strong interpersonal, verbal, and written communication skills
  • Advanced expertise in Microsoft Office Suite (required), including Microsoft, PowerPoint, Excel; preferably also Microsoft Visio
  • Excellent time management, organizational, and prioritization skills and ability to balance multiple priorities
  • Ability to work independently and in a self-directed manner
  • Ability to interact with all levels of management
Preferred Qualifications
  • CPA - Certified Public Accountant
  • CIA - Certified Internal Auditor
  • CISA - Certified Information Systems Auditor