Director of Operations and Strategy

1 day ago

New York, New York, United States Building Service 32BJ Benefit Funds Full time
Job Title: Director of Operations and Strategy

About Us:

Building Services 32BJ Benefit Funds is a leading organization that administers benefits to over 100,000 SEIU 32BJ members. Our mission is to provide high-quality benefits and services, embodying five core values: Flexibility, Initiative, Respect, Sustainability, and Teamwork (FIRST). We drive innovation, equity, and technology insights to improve the lives of our members and their families.

Job Summary:

The Director of Operations and Strategy will play a crucial role in enhancing the administrative functions of the Legal Services Fund. This role involves hands-on management and analysis of business processes to identify opportunities for improvement and automation. The ideal candidate will possess a blend of strategic vision and technical expertise, collaborating effectively with internal teams and stakeholders to implement innovative solutions.

Key Responsibilities:

  • Conduct thorough assessments and evaluations of the Legal Fund's administrative practices, partnering closely with team members to identify areas for enhancement.
  • Lead strategic initiatives from inception to execution, developing detailed work plans and deliverables aimed at optimizing operational functions. Propose and implement innovative technological solutions, managing cross-functional teams to ensure successful project completion.
  • Create comprehensive change management plans for all projects, encompassing analysis, strategy, implementation, training, and launch phases.
  • Develop and maintain short- and long-term strategic roadmaps in collaboration with project management teams, ensuring alignment with the Fund's overall strategy.
  • Foster collaborative relationships with internal and external stakeholders, including Executive Office members, senior staff, trustees, legal teams, union representatives, and consultants.
  • Guide the Legal Fund team through effective implementation processes, ensuring thorough requirements gathering and a clear understanding of the project environment and expectations.
  • Develop and present Proof of Concept prototypes and targeted presentations that meet the Legal Fund's objectives and standards.
  • Oversee the execution of implementation projects, adhering to professional project management standards and best practices.
  • Manage the development of comprehensive test plans for all technical solutions, including custom development work.
  • Drive the Fund's operations across key areas: Strategic Planning, Financial Management, Vendor Management, Customer Management, Technology Management, and Data Analytics.

Requirements:

  • Minimum of 5 years of management experience in a professional services or legal services organization.
  • Willingness to supervise and move individuals and teams to accountability and success in a fast-paced environment
  • Proven experience in business process analysis, workflow design, and future business process development.
  • Strong analytical skills with the ability to manage change effectively in dynamic environments.
  • Demonstrated ability to prioritize and manage multiple competing priorities effectively.
  • Experience planning and leading large-scale meetings with diverse audiences including executives, IT leaders, and end-users.
  • Strong team orientation and a collaborative management style.
  • Hands-on experience with MS Dynamics and analytics dashboards is advantageous.
  • Excellent MS Office skills, including proficiency in Visio, PowerPoint, and MS Project. Experience with Qlikview or similar software is a plus.
  • Strong understanding of UI design and systems integration.
  • Detail-oriented with exceptional organizational, presentation, critical and analytical thinking, communication, and problem-solving skills.
  • Ability to leverage technological tools to solve administrative challenges and improve operational efficiency.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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